Menpan RB Asks Regional Heads Not To Increase New Applications, Worried About Making Public Service Access Disturbance

Minister of State Apparatus Empowerment and Bureaucratic Reform (Menpan RB) Abdullah Azwar Anas. (ANTARA/HO-Humas Kemenpan-RB).

JAKARTA - Minister of State Apparatus Empowerment and Bureaucratic Reform (Menpan RB) Abdullah Azwar Anas hopes that regional heads in Indonesia will not increase application production in the future.

This, said Anas, was in accordance with President Joko Widodo's directive that the government was encouraging the Electronic-Based Government System (SPBE). He emphasized that SPBE is not about many applications, but about integrated digital services.

"This SPBE is not an application, so we really hope that the regents and brothers who are present in person or not, in the future we will no longer need to multiply producing applications," said Anas in his remarks when inaugurating 14 Public Service Malls reported by ANTARA, Thursday, July 13.

He reminded regional heads to avoid one innovation, one application. This is so that people do not have to download many applications and create many accounts repeatedly.

"Sometimes we have an innovation SKPD (Regional Apparatus Work Unit), bikinaplication. Especially if there is a new head of SKPD, usually he is proud to present it to his regent, sir, this is a new application," said Anas.

According to him, if this condition continues, there will be hundreds of applications in the regions and it is feared that it will make it difficult for the public to access public services.

"If this continues, then in the regions there will be hundreds of applications. The more applications, the harder it will be for the public to access service accounts," he said.

The Minister of Administrative Affairs emphasized that no less important for regional heads to pay attention to is human resources (HR). According to him, quality human resources are an important issue in developing great regions.

"Above all of this, HR is important. Therefore, Mr. Regent, please often meet the head of the BKD (Regional Personnel Agency). Becauseteam is the king. You cannot involve all ASN for great districts, but you need a great small team and one of them is the right choice of human resources," he added.

Anas also mentioned that there are four integrated service ecosystems, including direct services, namely direct services to the community.

Furthermore, mobile services or mobile services, such as providing services using transportation facilities. Then, self service (self-service) and electronic service, which is interactive service through the Digital Public Service Mall.

"These are the four models that have grown and developed," said Anas.