Smooth Internet Access At Hotels During "Work From Anywhere" Period Is An Issue To Pay Attention To

JAKARTA - Fast internet has become one of the basic or primary needs that people need to carry out daily activities, such as working, studying, looking for entertainment, or just spending time.

Moreover, with the COVID-19 pandemic, various daily activities must be carried out online, such as doing work from home or Work from Home and school from home or school from home. Therefore, the internet has become a vital necessity.

However, the positive side of the COVID-19 pandemic is that it opens up opportunities for people to do their work from anywhere or Work from Anywhere (WFA). With WFA we can still work, go to school, to vacation, or staycation.

An Agoda.com survey shows that the pandemic has forced hotels to switch functions from resting places to tourist destinations, accommodations, and staycation places. With the change in hotel functions and the increasing public interest in conducting WFA in hotels, WiFi is one of the facilities that need to be considered and improved.

Chairman of the Hotel Information Technology Association (HITA), Andy Aries, said that the role of WiFi is very vital and becomes a necessity when guests are doing WFA or staycation at a hotel.

"If the Internet at the hotel does not match the guest's expectations, this will greatly affect the service and development of the hotel business in the future," Andy added from a statement received in Jakarta, Tuesday, August 23.

Research conducted by eHotelier, an education company in the hospitality and tourism industry, also explains that Internet access is one of the most complaints made by customers. The reason is, almost 100% of customers bring cell phones, laptops, or tablets. So, it is necessary to pay attention to a good hotel WiFi infrastructure.

To overcome these problems, choosing the right access point is essential in order to get the best quality. The selection of a good access point can support a more stable and faster internet signal to meet the needs of hotel guests.

Furthermore, the right access point can increase satisfaction and flexibility for guests staying, so that it can increase good and positive reviews of the hotel.

Omada, a networking device from TP-Link, offers the advantages of an access point at scale. These advantages are in the form of a strong and stable internet signal, covering the entire hotel area, both indoor and outdoor, connection security and stability, an elegant router appearance so that it can blend with hotel decorations and easy maintenance.

“We understand, with the WFA and staycation phenomena, WiFi is a facility that needs to be available in hotels. With our tools that are specifically designed for the tourism sector, Omada can provide customers with a stable, secure, wide-ranging Internet connection experience," explained Biko Yoshia, Marketing Manager of TP-Link Indonesia.