Responding to the increasing sophistication of cybercrime, PT Bank Central Asia Tbk (BCA) emphasizes strengthening the human (people), process (process), and technology (technology) aspects, as the main foundation of its protection system.
SVP IT Security BCA Ferdinan Marlim said, confirming that these three things are the focus and foundation of BCA to protect its systems and fight against various online crimes such as phishing, Distributed Denial of Service (DDoS), and Social Engineering.
"BCA always socializes awareness to employees, management, and directors. Because we know that phishing is dangerous, we do simulations to test employees, see how many people click and are lured by fake sites in simulations," said Ferdinan.
In the people or human aspect, BCA implements the improvement of the security team's capabilities, including by taking a number of certifications for staff and following the international cyber security framework.
Some of these frameworks come from the National Institute of Standards and Technology (NIST) Cybersecurity Framework (CSF) which is centered on strategic risk management such as identify (recognize), protect (protect), detect (detect), respond (respond), recover (recover), and govern (manage).
Meanwhile, in terms of technology, Ferdinan added, BCA also took ISO certifications related to information system security, including for payment services and data privacy.
In addition to preventive measures, BCA also ensures that transaction steps are carried out according to procedures. Including in terms of handling customer complaints, BCA does not let go when there are customers who are victims of phishing or other online crimes.
Therefore, SVP Wholesale Transaction Banking Product Development BCA Martinus Robert Winata urged customers to always be alert and not easily lured by fake web addresses and share sensitive data with others.
"We also appeal to companies or users of Klik BCA Bisnis to use the user function as it should be. We appeal to customers not to entrust the function and role of the user to only one person, so that the double control function is lost," said Robert.
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