5CA Denies Involvement In Alleged Data Leakage, Affirms Safe System

Illustration of data leakage (photo: freepic)

JAKARTA - The 5CA customer support solution company finally provided a statement on the issue of data leaks that occurred to approximately 70,000 Discord user data earlier last month.

Contrary to Discord's statement, 5CA has denied allegations calling them the cause of data breaches that befell one of its clients.

"We are aware of a media report that mentions 5CA as the cause of a data breach involving one of our clients. In contrast to the report, we can confirm that no 5CA system is involved, and 5CA does not handle the ID issued by the government for this client," the company said in a statement. official.

The company insists that all of their platforms and systems remain secure, and client data continues to be protected under strict data protection and security controls.

They have conducted forensic investigations involving clients, external advisers, as well as cybersecurity experts and ethical hackers. Based on preliminary findings, 5CA confirmed incidents occurred outside of their internal systems and there was no evidence of hacking of the company's infrastructure.

"There is no evidence of any impact on clients, systems, or other 5CA data. Control of access, encryption, and the monitoring system is fully operational and, as a precautionary measure, is under stricter review," he stressed.

As a precautionary measure, the company is now reviewing its entire internal security system. 5CA also indicated that this incident may have been caused by human error, although the severity is still under investigation.

"Our initial information suggests that the incident may have been caused by human error, whose severity is still under investigation. We continue to communicate closely with all parties concerned and will share verified findings once confirmed," he concluded.