The Security Industry Turns To Mobile Credentials, Biometrics And AI, Revealed In Reports Of HID Trends

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JAKARTA - As security threats are increasingly complex faced by organizations, executives in the security sector have begun to strategically switch to the latest integrated security and technology platforms. These findings are listed in the 2025 Security and Identity Industry Report (State of Security and Identity Report 2025) from HID.

This report garnered responses from 1,800 partners, end-users, as well as security practitioners and IT worldwide. The report reveals a major transformation, on how businesses adopt security systems with the emergence of mobile credentials and artificial intelligence as key to innovation.

The security industry is at its peak of growth, where the integration between modern technology and the available infrastructure is not an option but a must," said Ramesh Songukrishnasamy, Senior Vice President and Chief of Technology Officer of HID.

In fact, 73% of executives in the security sector are now prioritizing software-based integrated solutions (software), and leaving traditional ways that tend to operate each other. Organizations are increasingly needing platforms that can scale up (increase) in line with their needs, and at the same time these platforms are able to provide intelligence data that help companies make decisions.

Some of the main findings in this report:

A rapid increase in mobile credentials and biometrics adoption, signaling a transition from traditional access methods

Mobile credentials are experiencing rapid growth. 61% of security executives see it as a major trend, signaling a significant shift in traditional access methods. Nearly two-thirds of them have implemented or planned to adopt mobile solutions. At the same time, demand for biometric technology such as fingerprint scanning, slice (eye), and facial recognition (face recognition) has also increased. Currently, about 35% of respondents have used biometric technology, while the other 13% in the adoption plan, show significant growth potential in this segment.

Demand for integrated security management solutions is increasing for more efficient operations

Now the company is implementing diverse security technologies. Along with this, many security executives (67%) are starting to switch to software-based security (software) solutions. 73% of them emphasize that uniting various methods of data collection is "important enough" or "very important" to the company.

Open platforms that support unobstructed integration are increasingly becoming a preference

Interoperability has been key to the advancement of the security industry in recent years. This trend has continued, marked by more than 50% of security professionals considering open platforms (open platforms) to be "very important" or "important observers" important to their companies.

A strategic focus on integrated platform solutions, rather than stand-alone products

Nearly two-thirds of the company and 73% of security integrators and consultants switched to software-based security (software) solutions capable of integrating traditional and digital systems such as video surveillance (supervision), access control, and intrusion detection on one platform.

Security channel (security channel) undergoes a major transformation, driven by digital innovation

The security channel underwent a major transformation thanks to digital innovation. A total of 77% of channel partners believe they are able to adapt to change, with increasing end-user demand for AI, cloud solutions, IoT integration, and advanced analytic capabilities that change expectations for security services. To stay competitive, this canal must continue to grow and adapt to market needs as well as the rate of digital transformation in the security sector.

Acceleration of AI agent adoption (artificial intelligence agency) to strengthen security operations

AI agents are increasingly being used to strengthen security operations, for example, the widespread use of AI agents on control access, identity management, video, and security management platforms. The main benefits of AI agents include increased efficiency and speed of the security process (50%) as well as improved real-time data analysis capability (47%).

Sustainability (Sustainability) factors are increasingly being considered in decision making, as long as the budget matches

Sustainability is still an important factor in decision making, with 75% of security executives taking it into account when choosing the best security solutions for the company. However, this factor is not the most crucial, there are still security' and cost effectiveness' which are the highest priorities for 80% of security integrators and consultants.