Indosat Inaugurates AI-Based Advanced DIOC Network Operation Center

Indosat inaugurated the network operations center (photo: Indosat)

JAKARTA - Indosat Ooredoo Hutchison (Indosat or IOH) inaugurated the Digital Intelligence Operation Center (DIOC), which is Indosat's commitment to using artificial intelligence (AI) in providing the best service to all its customers.

DIOC was established as an Indosat network operations center to provide real-time insights and proactive service management, incorporating the reliability of the Network Operations Center (NOC) and Service Operations Center (SOC) functions.

Indosat Ooredoo President Director and CEO Hutchison, totaling Sinha, said that this DIOC marks the company's new chapter in realizing its ambition to become an AI-based telecommunications company.

Through the DIOC, Indosat not only improves network performance, but also revolutionizes customer service, "a statement said in a statement on Tuesday, August 6.

Kombinasj integrating advanced technology and developing talent is expected to be the key to realizing Indosat's mission in connecting and empowering every Indonesian people through digital connectivity.

The advantage of the DIOC's function in providing Real-time Network Insights is to allow Indosat to shift from reactive problem solving to proactive service management with real-time data to optimize network performance.

In addition, the DIOC also provides End-to-End Service Management, including performance, application experience, and service quality, which accelerates customer problem solving.

Furthermore, the DIOC's ability to integrate up-to-date data and technology analysis encourages sustainable Data-Driven Innovation, enabling Indosat to develop new customer-focused products and services, as well as take the lead in the advancement of digital services.