Improve Shipping Quality, Shopee Collaborates With Four Logistics Companies

The signing of Shopee's memorandum of cooperation with four logistics companies (photo: dock. Shopee)

JAKARTA - Shopee, Indonesia's leading e-commerce platform announced its cooperation with four logistics companies, namely Anteraja, JNE, Pos Indonesia, and SiCepat in the Timely Guarantee Program.

This collaboration is a form of commitment between Shopee in maintaining and increasing customer confidence and satisfaction, as well as providing opportunities for logistics companies to be able to provide their best delivery services.

"We hope that this strategic cooperation will further strengthen our good relations together in order to maintain customer satisfaction," said Shopee Indonesia Executive Director Christin Djuarto in signing the Cooperation Agreement on Wednesday, June 26.

Through this collaboration, customers will receive compensation in the form of a Timely Guarantee voucher of IDR 10,000 if the orders sent by Anteraja, JNE, Pos Indonesia, and SiCepat exceed the deadline for delivery.

This program is in line with the findings of the Southeast Asia Ecommerce Logistic Market 2024 report from Parcelmonitor 1 which revealed that 80 percent of respondents will often shop at online stores if the packages received arrive on time.

"This fact further motivates us to maintain the speed of delivery in order to maintain the growth of sellers' businesses by increasing Shopee Buyers' trust," added Christin.

PT Tri Adi Bersama (Anteraja) Chief Executive Officer (CEO), Handy Widiya also appreciated Shopee's Timely Guarantee program, because it was in accordance with their efforts to improve customer service quality and satisfaction.