Indosat and Huawei Move Quickly to Restore Network within 24 Hours After Fire

Indosat Ooredoo Hutchison and Huawei's team during signal repairs (photo: dock. Huawei)

JAKARTA - On Monday, January 1, a fire incident occurred at the Indosat Ooredoo Hutchison Building, Ngesrep, Banyumanik, Semarang. As a result, some areas in Central Java, Special Region of (DI) Yogyakarta lost signal.

Fortunately, Indosat and its service provider partner, Huawei, succeeded in restoring network services in the Central Java and DI Yogyakarta areas within 24 hours after the incident.

"I appreciate the quick steps, active collaboration and dedication of every Indosat Ooredoo Hutchison and Huawei personnel in handling this obstacle," said Vikram Sinha, President Director and Chief Executive Officer of Indosat Ooredoo Hutchison in a statement received by VOI on Monday, January 8.

Vikram also emphasized that network restoration and restoring service quality were Indosat's main priorities after the incident. "We also appreciate customer input and loyalty by providing a 1GB quota for affected customers," he added.

Long, CEO of Huawei Indonesia, also commented on the incident. He said that Huawei had worked hard and dedicatedly to restore the network and ensure minimal impact on users.

"Focusing on customers is our main value, and we will continue to fulfill our commitment to provide the best service and network experience for customers and users in Indonesia," concluded Long.

Indosat's commitment to network recovery and providing the best service is also strengthened by the presence of a Network Operation Center (NOC), which was built jointly by Huawei and Indosat to anticipate and overcome obstacles more quickly.

Equipped with high-tech terminals, NOC is used to monitor the entire network status and performance clearly. So, network problems can be automatically collected and reported for further analysis by the expert personnel on duty.