Jalin Kemitraan Strategis, MiiTel Dukung Pembangunan Industri Contact Center Di Indonesia

RevComm Indonesia Country Head Andy Gozali (Photo: Doc. RevComm)

JAKARTA - Communication technology company based on artificial intelligence (AI) MiitTel announced its new strategic partnership with the Indonesia Contact Center Association (ICCA), at The Best Contact Center Indonesia (TBCCI) 2023.

Through MiiTel and ICCA's partnership, the two companies are committed to realizing and providing their support for the development of the contact center industry in Indonesia.

"Currently, technology has changed the way customer services work, including the presence of AI which has great potential for contact centers," said Andy Gozali, Country Head of RevComm Indonesia at the TBCCI Contact Center Conference and Exhibition, quoted on Sunday, October 1.

Furthermore, Andy emphasized that creating an effective and quality contact center strategy is one of the RevComm missions. This was realized through MiitTel, the first artificial intelligence (AI)-based telephone system in Indonesia.

"Through AI-based solutions, MiiTel wants to support the contact center industry by improving team performance, customer experience, to the conversion rate," he continued.

MiiTel is able to support contact center activities of its various abilities, including recording phone calls automatically, transcripting voice-to-text, creating a summary of conversations, and doing voice analysis automatically.

This year, the event The Best Contact Center Indonesia was attended by more than 1000 contact center practitioners from 66 well-known companies in Indonesia, including PT Angkasa Pura, Bank Central Asia (BCA), PT PLN (Persero), PT Kereta Api Indonesia (Persero), PT Astra Honda Motor, to Bank Indonesia.

MiiTel is committed to continuing to support the contact center industry in Indonesia to improve team performance and create the best experience for customers.