Integrated With Microsoft Azure OpenAI Service, Virtual Assistant At MyTelkomsel Becomes More Advanced

Telkomsel virtual assistant, Veronika. (Microsoft)

JAKARTA - Telkomsel is now integrating Microsoft Azure OpenAI Service into the MyTelkomsel service, to launch a more interactive, intuitive, and personal virtual assistant for customers.

Through its integration with Azure OpenAI Service, Telkomsel can access ChatGPT and take advantage of Natural Language Processing (NLP) and machine learning.

"Since Telkomsel was first presented in 2017, Veronika's virtual service channel is committed to making it easier for customers to meet information needs to Telkomsel's product and service transactions through chatbot-based features that continue to be developed by utilizing the advantages of Artificial Intelligence (AI) technology," said Vice President Customer Journey and Digital Experience Telkomsel, Danang Andrianto in a statement received on Tuesday, September 26.

Now, Danang added, with the use of the ChatGPT model accessed through the Azure OpenAI Service, Veronika continues to innovate by integrating the best AI technology that presents its ability to provide more accurate solutions, as well as a more natural and expressive pattern of interaction.

Telkomsel's integration with Azure OpenAI Service brings a better and more contextual response to customers. It also allowscustomer care officers to focus more on questions that require solution handling," added Fiki Setiyono, Country Lead Azure GTM, Microsoft ASEAN.

Currently, Veronika's capabilities supported by the latest AI technology from Microsoft Azure OpenAI Service can be used in the MyTelkomsel application.

With the support of the latest Microsoft Azure OpenAI Service technology, Veronika can recognize various keywords, phrases, everyday languages, and be able to identify the latest patterns and trends, to make recommendations that are getting closer to customer needs.

"Through this update, we really hope that the customer experience when interacting with Veronika chatbots will become more natural, personal, and in accordance with the needs and unique preferences of each customer," concluded Danang.