JAKARTA - PT PLN (Persero) is now providing power change services through the PLN Mobile application. People can apply for additional power requests from home. PLN's Executive Vice President of Corporate Communications and TJSL, Agung Murdifi, said that the existence of PLN Mobile supports electrifying lifestyles by making it easier for people to carry out all activities using electricity.
"People who want to add power and apply for electricity installation at this time can directly apply through the PLN Mobile application that has been installed on the customer's smartphone," said Agung in his official statement received by VOI, Saturday, March 12. In adding power through the PLN Mobile application, customers don't have to worry about electricity tariffs/kWh. Because the electricity tariff for non-subsidized 1,300 VA to 200,000 VA is the same, which is Rp 1,444.70/kWh. "So customers can add power as needed, without fearing that the tariff will be more expensive. there is a fear of electricity going down," he added. Here's how to add power through the PLN Mobile application: 1. Download the PLN Mobile application on Google Playstore or Apple Appstore.2. On the main page, select the "Power Change" menu.3. The stage display for the Power Change process will appear, select "Start".4. Select the Customer ID that has been registered with PLN Mobile or enter another Customer ID or Meter Number, then select “Continue”.5. Specify the appropriate location coordinates, select “Yes”.6. Complete the Location data according to the actual situation, then select "Continue".7. Select the new power required, the type of connection (Pre/Post Paid), the electricity designation, then select “Continue”.8. Choose the type of request, whether for yourself or someone else. For other people, the data to be filled in is "Customer Data" and "Applicant Data". After all data is filled in, select "Continue".9. A Summary of Application Data will appear. Also on this page, enter the Promo Voucher code if the promo program is in progress. After that select "Send Application".10. The “Terms & Conditions” display will appear, customers are expected to read and understand carefully before selecting “Agree”.11. After that the customer will be directed to the notification page “Application Successful”. After selecting “OK”, the “Application Details” screen will appear. The process continues after the customer selects "Continue Payment".12. After that, the Payment Method screen will appear. Customers can choose a payment method by selecting "Change Payment Method". There are several payment options to choose from, such as digital wallets or bank transfers via virtual accounts. Select one of the available payment methods before selecting “Pay”. If the application goes well, a notification will appear from the PLN Mobile application that the payment has been successful. Then after 2 working days, PLN officers will contact the customer to schedule additional power.
The officer will open the electricity meter, replace the MCB, and seal the new MCB. The activation process is also quite easy, just by entering a token consisting of 16 digits twice. Next, the officer will enter the prepaid token that you purchased when you apply for additional power through the PLN Mobile application. In less than 10 minutes, the process of adding power through this application is complete. Agung added that in the near future PLN will switch the power change service from the official website jasa.pln.co.id to the PLN Mobile application. With more and more complete service features embedded in PLN Mobile, it is hoped that customers can experience an easier, more convenient and faster experience." Complete address is filled in," said Agung.
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