Isuzu Strengthen Aftersales Services at GIIAS 2026, Maximize Customer Business Operational Uptime

Isuzu at GIIAS 2026.(Photo: Isuzu)

JAKARTA - PT Isuzu Astra Motor Indonesia (IAMI) continues to innovate to strengthen its commitment in providing after-sales services, which are able to maintain the uptime of customer vehicles.

Through a series of integrated solutions, ranging from proactive services, spare parts availability, a national service network, to the utilization of Isuzu Link telematics technology, an aftersales ecosystem is created that is designed to help customers increase productivity while reducing operating costs.

For businesses in the transportation, logistics, distribution, mining, and plantation sectors, uptime is an important factor that determines operational smoothness. The higher the vehicle uptime, the higher the fleet productivity and the opportunity to generate profits.

Business Solutions Director of PT Isuzu Astra Motor Indonesia, Anjar Rosjadi, said at Isuzu, the company believes that after-sales services are not just providing services when vehicles experience problems, but becoming part of the customer's business solution.

"Our focus is to maintain vehicle uptime so that operations continue to run optimally, productivity increases, and total vehicle ownership costs can be suppressed. Therefore, we continue to strengthen proactive services, expand networks, ensure the availability of spare parts, and present digital technology that can provide added value for each customer," he said, in an official statement received, Friday, August 7.

To support these needs, Isuzu presents various Proactive Solutions that are designed to prevent potential vehicle disruptions from early on. The program includes Free Service for up to two years, Free Spare Parts up to IDR 8 million or Free Tires for the purchase of Isuzu GIGA units, Isuzu Health Report, Vehicle Inspection, Tire Lifetime Contract, Tire Pay-As-You-Go Contract, and Manpower On-Site services. All these services aim to help customers maintain fleet performance while minimizing vehicle downtime.

As part of its commitment to providing comprehensive solutions, Isuzu also implements a multi-layer parts strategy through the provision of Isuzu Genuine Parts (IGP) as original parts and IADG as a quality alternative at a more competitive price. Currently, more than 800 IADG items are available to meet the needs of customer vehicle maintenance and repair quickly and efficiently.

The availability of after-sales services is also strengthened through an extensive network throughout Indonesia. Isuzu is supported by 129 official outlets, 165 Isuzu Running Workshops (BIB), 2,188 Isuzu Partshop, and 181 Isuzu Partner Workshops (BMI). The network is built so that customers can access services and spare parts more easily in various operational areas.

Digital transformation is also an important part of Isuzu's after-sales service strategy through Isuzu Link. This telematics technology not only serves as a vehicle tracking system, but also helps customers monitor fleet productivity, improve driving safety, optimize operational efficiency, and support compliance with vehicle maintenance schedules.

The data generated allows Isuzu to provide proactive maintenance recommendations before damage that could potentially disrupt customer business operations.

"Through the strengthening of integrated after-sales services, PT Isuzu Astra Motor Indonesia continues to commit to being a 'Real Partner, Real Journey' for customers by providing solutions that can keep vehicles productive, efficient, and ready to support various operational business needs in Indonesia," he concluded.