More Calm Service, Hyundai Provides 250 Rental Cars for Consumers

Hyundai presents the Premium Courtesy Car Program. (Photo: HMID)

JAKARTA - PT Hyundai Motors Indonesia strengthens its commitment to improving the quality of after-sales service through the strengthening of the Hyundai Premium Courtesy Car Program. This replacement car service is designed so that customers can continue to carry out daily activities comfortably while their vehicles are undergoing repairs at authorized workshops.

The program is part of the myHyundai Care ecosystem developed by Hyundai to provide a more practical, comfortable, and worry-free vehicle ownership experience. This initiative is also in line with Hyundai's global commitment to improving after-sales service standards in various markets, including Indonesia.

Locally, Hyundai is a pioneer in providing courtesy car services with the support of a large number of premium vehicle units spread across the dealer network. This is done to ensure that customer mobility needs are still met during the service process.

As part of this service, Hyundai provides a variety of replacement cars, including the Hyundai IONIQ 5 premium electric vehicle, depending on availability at each dealer. Interestingly, customers using conventional-powered cars (ICE) also have the opportunity to experience the driving experience of electric cars through borrowing IONIQ 5 as long as the unit is available.

"Hyundai is committed to ensuring that customer mobility and peace of mind are maintained. Through the Hyundai Premium Courtesy Car Program, we are preparing more than 250 vehicles at selected dealer networks," said President Director of Hyundai Motors Indonesia Kenny Lee, quoted from an official statement, Thursday, April 16.

"We ensure that customers can continue to carry out their daily activities smoothly, even when their vehicles need longer service time. This initiative is a tangible manifestation of Hyundai's commitment to continue improving service quality and providing the best experience for customers," he continued.

This program can be enjoyed by all Hyundai customers at the official workshop network in Indonesia without restrictions on vehicle years or mileage, as long as the unit is distributed by PT Hyundai Motor Indonesia.

Some of the main conditions that apply include vehicles undergoing general repairs with an estimated time of more than 1x24 hours, or body & paint repairs with an estimated time of more than 14x24 hours. The maximum duration of borrowing a replacement car is up to 17 days, with the possibility of extension as needed and dealer approval.

The models provided are also diverse, ranging from the Hyundai IONIQ 5, CRETA, STARGAZER, to other models according to availability. Through this scheme, Hyundai strives to provide relevant services and provide real benefits to customers.

Dealer network support in various regions of Indonesia will also continue to be expanded so that this program can reach more users. The presence of the Hyundai Premium Courtesy Car Program is proof of Hyundai's seriousness in improving the ownership experience of vehicles, not only through innovative products, but also after-sales services.