TAM Recall Toyota BZ4X And A Number Of Lexus In Indonesia Due To Camera Problems

Toyota bZ4X. (Doc. Global Toyota)

JAKARTA - PT Toyota-Astra Motor (TAM) has a recall program involving the bZ4X model and several Lexus RX, NX, LS, and ES models for production from December 2022 to August 2023.

The Toyota brand-holding single agent (ATPM) in Indonesia urges all affected vehicle owners to take their cars to the nearest official workshop related to the inspection and replacement of the View Camera Front and Near View Camera.

Vice President of PT TAM Henry Tanoto, said that if component replacement is needed, vehicle owners do not need to spend a penny, aka free.

Workshop Toyota and Lexus will conduct inspections of Front View Camera and Near View Camera in customer vehicles and then make replacements if needed with no new parts at any cost," said Tanoto in a statement received, Wednesday, August 21.

The Front View Camera and Near View Camera features are used to capture and display images on the front and rear areas of the vehicle.

The company said the system experienced an underoptimal laser welding in a camera container in the supplier at the time of assembly, thus potentially creating a camera container to be released if exposed to external pressure from time to time which causes water to leak into the camera.

If this is allowed, the circuit inside the camera can experience a short circuit which causes the inability to display images of the area in front and back of the vehicle properly.

The inspection process takes about 50 minutes to 2 hours. If a replacement of the components is needed, it takes about 1.5 hours to 4 hours depending on the vehicle model.

Vehicle owners are advised to book first regarding the inspection schedule so they don't have to wait too long in line.

Pemilik kendaraan dapat mengakses informasi recall ini melalui https://www.toyota.astra.co.id/ssc atau via Toyota Customer Care yang beroperasi 24 jam dengan menghubungi 1-500-315 dan Toyota Interactive Virtual Assistant (TARRA) melalui Whatsapp di nomor 0811-1500-315. Khusus Lexus, silakan menghubungi Lexus Customer Care 24 jam 021-390-9999 atau 0821-8090-0900.