JAKARTA - PT Daimler Commercial Vehicles Indonesia (DCVI), the official distributor of trucks and Mercedes-Benz buses in Indonesia, celebrates his 6th birthday with a strong commitment to strengthening services and supporting the growth of the commercial vehicle industry.
As part of efforts to improve, DCVI continues to improve products on an ongoing basis and provides excellent after-sales services, including programs such as On-Site Parts Stock (OPS), Free Service Package (FSP), as well as accelerating the availability and delivery of spare parts.
"This year, we want to continue to strengthen our vision as a sustainable commercial vehicle company with better customer retention and reputation in Indonesia," said Naeem Hassim, President Director of Daimler Commercial Vehicles Indonesia, in an official statement received by VOI, Friday, November 10.
DCVI plans to continue implementing business practices that have a positive impact on dealer partners and loyal customers. With positive developments in the transportation and logistics sector in Indonesia, DCVI has ambitions to strengthen its role in supporting the growth of the industry.
"With positive developments in the transportation and logistics sector in Indonesia, we want to further strengthen our role in the midst of these developments," added Hassim.
Since its establishment on November 10, 2017, DCVI has become the sole distributor of Mercedes-Benz Trucks and Buses in Indonesia. In its six years of operation, DCVI has operated "Daimler Trucks Parts Center" with an area of 6,558 m2 in Cikarang and 2,750 m2 in Balikpapan, as well as all official DCVI dealers throughout Indonesia. This aims to provide optimal operational and full-sale services to customers spread across 5 main islands in Indonesia.
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As a progressive step, DCVI also launched Daimler Truck Connect Indonesia (DTCI) in 2022. DTCI functions as the official truck and Bus call center service center for Mercedes-Benz, providing a major communication channel for dealing with complaints, questions, and customer needs.
"We aim to close 2023 with high performance, and welcome 2024 with even higher motivation to carry out a more sustainable business transformation," he concluded.
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