JAKARTA - The Tanjung Priok Class I Immigration Office continues to improve the quality of public services that are transparent, responsive, and accountable by launching the Priok Anchor complaint service (Network of Aspiration and Complaints of the Tanjung Priok Class I Immigration Office).
Head of the Tanjung Priok TPI Class I Immigration Office, Imam Setiawan said that this service is an innovation that presents an integrated system for managing public complaints.
"Through this service, the public, passport applicants, immigration service users, and stakeholders can convey aspirations, suggestions, criticism, and complaints more easily, quickly, and documented," he said in North Jakarta, Tuesday, July 14, 2026.
Imam added that this innovation was developed as an effort to strengthen two-way communication between the Tanjung Priok Immigration Office and the community.
"Every input received will be followed up according to the applicable operational standards so that it can produce continuous service improvements," he said.
The launch of the priok anchor is also part of the implementation of bureaucratic reform and the development of the Integrity Zone towards a Clean and Serving Bureaucracy Region (WBBM).
The presence of this innovation is expected to increase public participation in public service supervision as well as strengthen the culture of professional, transparent, and community-oriented service.
"Every aspiration and complaint is a very valuable input in realizing better public services. The public is not only given a space to convey complaints, but also becomes a strategic partner in encouraging the improvement of the quality of immigration services," he said.
Imam ensured that this service is easily accessible by the public, is fast, transparent, and provides real benefits for the public in accordance with the spirit of the Directorate General of Immigration's excellent service.
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