JAKARTA - Minister of Hajj and Umrah (Menhaj) Mochamad Irfan Yusuf reminded all Hajj officers to prioritize the spirit of serving prospective Hajj pilgrims, not being served, in the holy mission of Hajj 1447 Hijriah/2026 Masehi.
"Provide the best service to the pilgrims, not looking for personal comfort. Hajj officers must be present with a spirit of serving, not being served. This is what must be constantly remembered in every task," said Irfan Yusuf when releasing 200 Hajj officers in the Makkah working area at the Pondok Gede Hajj Dormitory, Jakarta, Thursday, reported by Antara.
Gus Irfan conveyed that the task of Hajj officers, especially in Mecca, was a great trust because the city was the center of gathering pilgrims from all over the world, including Indonesia.
Therefore, the task of the Hajj officer is not only administrative, but also includes humanitarian and state representation tasks.
"Every action of yours reflects the state. The smallest mistake will be considered a mistake of the state, and your success is the success of the state," he said.
Gus Irfan also highlighted the importance of ethics in service. Officers are asked to be friendly, patient, polite, and empathetic to worshipers who have diverse backgrounds, both in terms of age, education, and experience.
"Don't let there be any words or attitudes that hurt the feelings of the congregation. Maybe they don't complain, but we have to be sensitive to their needs," he said.
Special attention is also requested to be given to elderly prospective pilgrims, people with disabilities, and other vulnerable groups. According to him, serving these groups is not only the responsibility of special officers, but all Hajj officers.
On the other hand, he emphasized the importance of maintaining integrity during duty. Officers are asked not to abuse their authority, avoid personal interests, and comply with the rules in force in Saudi Arabia.
"Maintain honesty, discipline, and moral responsibility. Adjust your behavior to the situation there, including in terms of daily habits," he said.
Gus Irfan mengingatkan bahwa keberhasilan petugas haji diukur dari seberapa besar manfaat yang dirasakan jamaah.
"The measure of success is not in the ease of the task, but in how much the prospective pilgrims feel helped, protected, and well served," he said.
Previously, the Ministry of Hajj and Umrah had sent Hajj officers to the Madinah and Airport work areas a few days ago. They will serve the first wave of pilgrims who arrive in Madinah.
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