National Customer Day, BTN Continues To Try To Give The Best For Customers And Partners

Welcoming National Customer Day, this year the Director of BTN specifically visited a number of merchants or partners, as well as customers to greet and serve customers directly. This is done as a form of appreciation to customers, both retail and institutional customers, debtors, partners or merchants who are loyal and contribute to BTN.

"We are very grateful and the highest appreciation for the contribution from customers, BTN merchants and debtors for supporting BTN to become one of the Biggest Banks in Indonesia," said Nixon LP Napitupulu, President Director of BTN, as received by the editor's official statement, Thursday, September 5.

This appreciation is BTN's effort to provide the best service and encourage customers and merchants to continue to actively increase transactions, especially with the implementation of BTN Mobile.

Other directors who went directly gave appreciation to customers and merchants as well as MSMEs, among others, Deputy President Director of BTN, Oni Febriarto Rahardjo, Director of Assets Management of Elisabeth Novie Riswanti, Director of Operations & Customer Experience BTN, Hakim Putrantama, Director of Finance Nofry Rony Putra, Director of Consumer Hirwandi Gafar, Director of Distribution and Institutional Funding, Jasmin, Director of IT Andi Nirwoto, Director of Risk Management Setiyo Wibowo, SEVP Wholesale Banking Benny Yoslim, and Director of SME and Retail Funding Muhammad Iqbal.

On the same occasion, the Director of Operations & Customer Experience BTN, Hakim Putrantama conveyed the vision of improving BTN customer services, namely to deliver a reliable, uniquely differentiated, conventional service beyond customer expectations.

"Where based on this vision, BTN sets a focus on improving reliable service, unique and exceeding customer expectations," said Hakim.

In addition, improvements and overall improvements are also made to ensure that customers have received the best service according to customer needs, starting from improving the appearance of premises or physical aspects in terms of exterior, interior and other supporting aspects, simplification and digitization of banking processes, development of personalized products and services, MEANingful, and in line with customer needs. Watch the video below.