Tourists from Malaysia who want to vacation in Sabang complain of poor service at the port of Ulee Lheue Banda Aceh.
"Earlier at the counter it was not friendly and we asked if he didn't answer, and didn't know where to ask for help (red-to buy tickets)," said Malaysian tourist Balqis in Banda Aceh, Sunday, April 14.
He admitted that he had only visited Aceh for a vacation. DIA wants to go to Sabang to visit the dolphins on Weh Island.
However, he admitted that it was very difficult to buy a ticket because there was no departure information board, so he had to ask other people for help to buy tickets.
"It's hard to get tickets without being told the time table or departure schedule. Because we don't know, we ask people around here to buy tickets," he said.
The same thing was conveyed by Yeni, a tourist from Malaysia who also wanted to take a vacation to Sabang, admitted that she was constrained when she bought a ticket.
"It is said here that you cannot buy tickets, but the original people here buy them directly," he said.
In addition, he was also forced to walk far from the port entrance to the departure gate. This is because online transportation that takes him only stops at the entrance.
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"Then we were lowered in front of the port, so we had to go far. And there were no directions or information boards," he said.
Not only that, he also complained about internet access at Ulee Lheue Port, Banda Aceh City. Moreover, their symcard (mobile phone provider card) cannot be used on rencong land.
"It is also difficult to find the internet because the SIM card is blocked and must use the Malaysian internet. WiFi is not running well here," he said.
Therefore, he hopes that the government in Aceh can optimize services at Ulee Lheue Port, so that tourists who want to go on vacation to Sabang are no longer confused and receive unfriendly services.
"My advice is more helpful, like we are not people here, where we want to go, we don't know because there was no information or directional direction," Yeni hoped.
Responding to complaints from tourists, the Head of Ulee Lheue Port, Muhammad Ridwan Siregar, could not provide a response because he did not know for sure about the complaints intended by the tourists.
"Sorry, we don't know for sure if he (tourists) boarded a fast boat or a roro ship? What information is lacking? Which officer? So I can't give a response, once again apologize," said Ridwan.
The English, Chinese, Japanese, Arabic, and French versions are automatically generated by the AI. So there may still be inaccuracies in translating, please always see Indonesian as our main language. (system supported by DigitalSiber.id)
