Viral, This Women's Savings From Depok Has Suddenly Disappeared In BCA And Bank Mandiri

BCA Building. (Angga Nugraha / VOI)

JAKARTA - The account of a Bank Mandiri and BCA customer named Nurul Triyani was allegedly compromised on January 7. Due to this incident, Nurul admitted that he lost up to Rp1.9 million, even though he had never made a transaction.

To VOI, Nurul told the chronology of the sudden disappearance of money in his savings. On January 7, at around 22.00 WIB, he was about to transfer money to his colleagues via mobile banking (m-banking).

"I am aware that the balance in m-banking disappeared by Rp1 million suddenly without any transactions. Then I was casually checking with m-banking BCA that Rp. 400 thousand was also missing at the same time," he said, when contacted, Tuesday, January 19.

Realizing that her balance was missing, Nurul immediately reported the incident to the two banks through a telephone line with customer service (CS).

"The result was from BCA, my money was withdrawn at 04.00 WIB and I immediately asked to block it without thinking. BCA said that my money was withdrawn at the Jalan Raya Beji ATM machine," he explained.

Then, said Nurul, when contacted Bank Mandiri could only block the card, while the alleged burglary case could only be made a report the next day.

"I can only block it and they can't see the system because the system was closed at that time. I called around 23.00 at night, after calling BCA," he said.

🚨🚨Alert 🚨🚨Please help UP the case! My money disappeared from the @mandiricare and @HaloBCA accounts 1 million + 400 thousand rupiah per Thursday (7/1) WITHOUT ANY TRANSACTION. I tried calling @HaloBCA and the result: A 400 thousand withdrawal took place in Beji, Depok at 04:00 am. pic.twitter.com/TfjPV08sbg

- Kak Nuy (@nurultryani) January 7, 2021

According to Nurul, during his stay in Depok, he only ever withdrew cash for Bank Mandiri at the Beji Depok Station, and BCA always at the Alfa Midi Beji Depok ATM machine.

After getting information from CS Bank BCA and Mandiri, Nurul made a report to the authorities the next day. Nurul's report is recorded as number B / 19 / I / 2021 / PMJ / Restro Depok, dated January 8, 2021.

After reporting to the authorities, Nurul again contacted CS Bank BCA and Mandiri. As a result, the perpetrator of the fraud on the BCA card was detected by the switching card at the gas station to check the balance at the ATM machine at BNI SPBU 34-164-11 Kartini, Depok.

"But the cash withdrawals used a card and PIN at the BCA ATM machine at the Margonda branch," he said.

Meanwhile, CS Mandiri explained that Nurul's savings account was compromised at the BNI SPBU 34-164-11 Kartini ATM, Depok.

"CS Mandiri previously said that my case was rejected on the grounds that the cash withdrawal was using the correct card and PIN. Even though the card was still in me and had been blocked and broken by CS Mandiri, Cimanggis Branch. They said the transaction was valid because I used a card and PIN. , "he explained.

It turned out that Nurul had previously experienced a sudden loss of savings in December 2020. However, at that time he still didn't realize that the money was lost because of the burglary.

"I remember again in December that it turned out that my money also disappeared at Rp500 thousand at Mandiri. I had an email to CS Mandiri, only the conditions at that time were confused whether they had withdrawn or not. It turned out that I had never and the position of the card I had not blocked," he explained.

This BCA and Mandiri Bank customer lost money without transaction in two times. First at Bank Mandiri on 9 December 2020 amounting to IDR 500,000, the second on 7 January 2021 amounting to IDR 1,000,000 at Bank Mandiri, and IDR 400,000 at Bank BCA on the same date.

The total loss that befell the woman from Depok reached Rp1.9 million. Today, Nurul received an invitation from BCA and Mandiri to meet at the BCA Cimanggis Branch so she could view the CCTV footage.