How To Report Disadvantaged Goods On Trains Through The "Lost And Found" Service From KAI

Illustration of treveler at train station (Freepik)

YOGYKARTA - Not a few train users forget or miss carrying goods when getting off. To overcome these obstacles, PT Kereta Api Indonesia (KAI) provides report services for behind goods through the 'Lost and Found' system. So how to report items left on the train?

Trains have become public transportation that is often taken by the public when traveling somewhere, both for close and long distances. For the safety and comfort of passengers, KAI itself always urges users to pay attention to their luggage.

But sometimes some people lose or miss their luggage when going down. For those who experience this condition, you can take advantage of the 'Lost and Found' service to help find items that are left behind. Let's see how to report lost items on trains and their mechanisms.

Train passengers are always reminded to make sure no items are left behind before getting off. If KAI officers find items left on the train or station, usually announcements will be made through loudspeakers.

If no one takes the item, the goods will be secured at the station security post. The goods will then be registered in KAI's lost and found system.

Passengers who feel they have lost or left their belongings on the train or station area can contact officers to get their belongings back. For those of you who experience the problem of losing or missing things on the train, here are the steps you have to take.

In addition to the steps above, train passengers who feel they have lost or missed their goods on the train can also submit a loss report through the KAI 121 Contact Center.

From January to October 2024, PT KAI recorded that it had secured 7,237 items with an estimated value of IDR 11,418,824,365. This figure shows a significant increase compared to 2023, where there are only 5,434 items with an estimated value of IDR 6,655,984,900.

According to Anne Purba, KAI Vice President Public Relations, most of the items left on the train are valuables. These items range from electronic devices, jewelry, important documents, to cash.

"Most of the goods have been successfully returned to the owner, but we are still keeping some of them because the owner has not taken them," he said, quoted from the PT KAI website.

Anne explained that until now, the lost goods reporting service through the Lost and Found system has shown satisfactory results. However, officers at stations and trains still regularly remind customers to always keep their luggage from falling behind.

That's information on how to report items left on trains. To check your belongings and returns, you can use the 'Lost and Found' service provided by KAI. Also read the rules of luggage on trains.

Stay up to date with the latest domestic and other overseas news on VOI. We present the latest and updated information nationally and internationally.