KAI Group Serves 369 Million Customers As Of September 2025

Illustration of KAI passengers. (ANTARA)

JAKARTA - PT Kereta Api Indonesia (Persero) or KAI Group serves more than 369 million customers Throughout January to September 2025. That number increased by 8.16 percent from the same period the previous year.

Vice President of Public Relations of KAI, Anne Purba, said that this increase indicates that public confidence in rail transportation continues to strengthen, along with the presence of modern, integrated, and energy efficient services.

"KAI Group serves 369,002,910 customers Throughout January to September 2025, up 8.16 percent compared to the same period last year of 341,181,655 customers," he said in an official statement, Sunday, October 12.

Anne also said that this growth was born from the consistency of all KAI personnel in maintaining service quality.

"KAI continues to innovate so that people get an efficient, comfortable, and memorable travel experience. We are grateful that public trust in KAI continues to grow along with the improvement of services throughout the line," said Anne.

In detail, intercity and local train services recorded 41.4 million subscribers, showing that trains are still the main choice for medium to long-distance travel in Java and Sumatra.

Integration with urban modes such as KRL, MRT, LRT, andASH expands access to residents towards economic, education, and tourism centers.

"The Jabodebek LRT recorded the highest growth with 20.7 million subscribers, up 41.74 percent from the previous year," explained Anne.

Meanwhile, KAI Commuter recorded 293.2 million subscribers, strengthening its role as the main mode of society in urban areas.

Meanwhile, KAI Airport serves 5.19 million customers, South Sumatra LRT as many as 3.38 million customers, Makassar 'Parepare train as many as 228 thousand customers, and KCIC totaling 4.52 million customers.

In addition to daily mobility, the rail-based tourism sector is growing rapidly. KAI Wisata serves 166,645 customers, up 56.58 percent from last year.

Services such as the Panoramic Train and thematic tourist train present a new way of enjoying a leisurely, classy, and close to nature.

On the other hand, rail-based logistics services are also increasingly strategic. Through KAI Logistics, the distribution of cross-island goods has become more efficient and environmentally friendly, reducing dependence on road transportation and helping to reduce national carbon emissions.

"Relite transportation not only moves people, but also drives goods and economic opportunities in a greener way," said Anne.

Throughout January 'September 2025, the timeliness of train departures reached 99.53 percent, and the accuracy of arrivals was 96.26 percent. This achievement reinforces KAI Group's commitment to maintaining the reliability of high-standard public services.

Keeping on time performance above 96 percent is a form of our responsibility to customers. We make sure every trip takes place on schedule, safe, and enjoyable," said Anne.