Andal By Taspen Has Downloaded More Than 1 Million Participants

Photo: Doc. TASPEN

JAKARTA - Andal by Taspen, super apps from PT Dana Tabungan dan Asuransi Pegawai Negeri (Taspen) Persero which was launched on January 2, 2025, have been downloaded by more than 1 million participants until January 9, 2025.

"This figure reflects the high public interest in digital solutions offered by Taspen. In addition, this application continues to build trust and strengthen the relationship between Taspen and its participants in a very easy way," said Taspen Hendra's Corporate Secretary, in Jakarta, quoted by Antara, Saturday 11 January.

Hendra said that Andal by Taspen is a Taspen super app which is a Taspen Customer Digital Services, all Taspen digital services are on one application.

The application integrates various Taspen services into one application that is easily accessible, allowing participants to enjoy various Taspen services quickly and easily. The innovation is in line with the direction of the Minister of State-Owned Enterprises (BUMN) Erick Thohir to develop user-friendly applications, facilitate access to public services, and increase efficiency.

Feature services at Andal by Taspen can be utilized by Taspen participants for registration and enrollment (recordment), claims submission and non-claims online, monthly pension information, self-containment form filling, complaint filing at Taspen Care, e-SPTB update, service location information, Taspen participant rights and obligations, THT and pension benefits estimation, Work Accident Insurance Report (JKK), form and claim submission requirements, Public Service Mall scheduling (MPP), authentication, Taspen Life product information, and Taspen product information.

"This step is Taspen's effort to make it easier for participants in one application to provide solutions to access easier and more practical services," he said.

Andal by Taspen also provides an easier authentication process. Through the Andal by Taspen application, participants only need to take selfies (selfie) to disburse pension funds, so it will be easier for retirees who are entering their old age.

This feature is expected to make it easier for participants to verify claims and other services at any time and anywhere via private cellphones, without the need to leave the house.

Taspen continues to strive to improve service quality and adapt to the needs of the participants, as well as use the latest communication technology to continue to provide more responsive services.