JAKARTA - PT Bank Syariah Indonesia Tbk (BSI) announced that the operational services and banking transactions at all Aceh Regional Offices (RO) affected by the disaster had recovered.
"Alhamdulillah, before the end of the year, all BSI branch offices which reached 145 have been operating 100 percent. This followed the reopening of the Young Vocational KCP on December 23, which made all branches in the Lhokseumawe Area now fully operational," said BSI President Director Anggoro Eko Cahyo in a written statement in Jakarta, quoted by Antara, Wednesday, December 31.
Based on operational data as of December 30, 2025, the BSI Office network in Aceh that has been ready to operate fully includes 50 branches in the Banda Aceh Area, 59 branches in the Lhokseumawe Area, and 36 branches in the Meulaboh Area.
In terms of services, the ATM availability rate reached 84 percent with 766 units of machines operating normally.
In the Medan Region, 100 percent of branches are operating and the ATM availability rate reaches 95 percent.
In addition to the physical recovery of branch offices, BSI also optimizes other service channels. A total of 18,890 BSI Agents or 98.15 percent of the total agents in Aceh have been actively serving the community to the farthest corners, with the largest spread in the Lhokseumawe Area with 9,635 agents.
To strengthen services at critical points, BSI deployed 4 units of Mobile Cash Vehicles (MKK) which were stationed at KC Kuala Simpang. The company also accelerated the relocation of the ATM / CRM Temporary Phase II.
"It is recorded that 15 units of relocated ATMs have been successfully activated and serving customers, while another 8 units are in the process of being installed. The focus of this relocation is directed to the Aceh Tamiang, Langsa, and Kuala Simpang areas to facilitate access to cash for residents," said Anggoro.
To ensure system stability, BSI has carried out massive deployment of IT devices. As of the evening of December 28, 88 new PCs were functioning normally at 13 outlets, replacing devices damaged by hydrometeorological disasters.
BSI also formed a Task Force Team through the deployment of employees from the Medan, Jakarta 1 and Jakarta 2 Regions to back up operations in the Langsa and Aceh Tamiang regions.
Anggoro said this step was to ensure that services remained excellent in the midst of high post-disaster transaction needs.
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