Keep Operational Efficiency, Bank Jago Lowers Cost To Income Ratio

Bank Jago (Photo: Antara)

JAKARTA - PT Bank Jago Tbk increased operational efficiency in the third quarter of 2025, one of which was reflected in the decline in the cost-to-income ratio (CIR) to 59 percent from 74 percent.

Bank Jago President Director Arief Harris Tandjung said the company maintains business growth by managing operational cost effectiveness.

"The indicator is the Cost to Income Ratio which improved from around 74 percent to 59 percent. The lower the means the operation is getting more efficient. I believe in the future it will continue to decline," said Arief quoting Antara.

In the third quarter of 2025, Bank Jago's net profit recorded an increase of 132 percent to Rp199 billion compared to Rp86 billion in the same position in 2024.

Arief said the business growth was not achieved by making a massive expansion, but with efficiency and implementation of a sharper priority strategy.

"We believe business growth must be accompanied by increased competence and productivity," he said.

Bank Jago also maximizes the use of technology, including artificial intelligence (AI) in strengthening operational systems and supporting employee performance.

"Our HR and business teams ensure that the human resource capacity increases every year so that results can be delivered better," he said.

Bank Jago's active customers have so far reached around 19 million, with the transaction volume using the fast response code (QRIS) growing three to four times compared to last year. The data, said Arief, indicates the intensity of the use of the Jago application which has increased among customers.

"The value of QRIS transactions has increased by 3'4 times compared to last year, much faster than the growth in the number of customers. This means that customers are getting older and making Jago part of their daily financial activities," he said.

In terms of asset quality, Arief said that Bank Jago's Non Performing Loan (NPL) ratio was recorded as one of the lowest in the banking industry, which was 0.4 percent.

"The increase in business occurs because we are able to grow our business healthy while maintaining credit quality. Our current NPL ratio is only around 0.4 percent," he said.

According to Arief, operational efficiency will continue to run accompanied by strategic collaboration and product development that focuses on added value.

In the future, he said, Bank Jago will prepare a number of new initiatives, including Jago Dana Siaga, which is a loan product to meet the unexpected financing needs of customers.

"Collaboration is not only to expand our business, but also to provide added value for customers from the ecosystem side of partners. Through deeper synergy, we can create unique and relevant products," he said.

Bank Jago's total asset growth reached 28 percent on an annual basis (yoy) in the third quarter of 2025 to Rp34.5 trillion from the position in September 2024 of Rp26.8 trillion.

The asset growth was driven by credit disbursement of IDR 23.5 trillion until the end of September 2025, or grew 36 percent compared to the same position last year of IDR 17.3 trillion.

Meanwhile, the collection of DPK reached Rp. 23.9 trillion until the end of September 2025, an increase of 41 percent compared to the same position last year of Rp. 17 trillion.