During The Homecoming Prohibition Period, KAI Serves 81,000 Long-Distance Train Customers

Illustration. (Photo: Doc. Between)

JAKARTA - PT Kereta Api Indonesia (Persero) has served people who are excluded according to the rules set by the government, not for the benefit of homecoming or returning Eid al-Fitr. During the period May 6 to 17, 2021, KAI has served 81,000 Long Distance Train customers, with an average of 6 thousand customers per day.

KAI's Vice President of Public Relations, Joni Martinus, said the number was down 83 percent when compared to the number of Long Distance Train customers during the pre-homecoming tightening period, April 22 to May 5, where KAI serves an average of 36 thousand Long Distance train customers per day.

Furthermore, Joni ensures that people who are sent to use long-distance trains are not for homecoming purposes. The government has set a list of those who can travel during the homecoming ban. Among others, people who have an interest to work, business trips, visiting sick families, funeral visits due to family members died, the journey of pregnant women, and other non-homecoming interests.

"All our customers verify the files carefully and thoroughly. If it is not complete then we will not allow to leave," joni said, Monday, May 17.

During the period May, 6 to 17 2021, joni said, there were a total of 5,140 prospective passengers who were denied departure because the requirements were not appropriate. The details are, 4,323 people did not carry the appropriate travel permit and 817 people did not bring the applicable COVID-19 free letter file.

Joni said long-distance train travel during the homecoming period was operated to provide connectivity for people who were excluded according to the rules set by the government.

"At the time of the homecoming KAI operated 38 Long Distance Trains per day. All train operations are running smoothly and services both at the station and the train are also running orderly," he said.

The Rules of Riding a Long-Distance Train After Homecoming

During the post-homecoming tightening period of May 18 to 24, 2021, KAI resumed operating long-distance trains to various regions. The number reaches an average of 144 Long Distance Trains per day and tickets can already be booked on the KAI Access app, KAI Web, and all other official KAI ticket sales channels.

Long Distance Train customers no longer need to include a travel permit, but still have to attach a COVID-19-free certificate in the form of a negative RT-PCR or Rapid Test Antigen or GeNose C19 certificate taken within a maximum of 1x24 hours.

"To help complete the COVID-19 free letter requirements, KAI provides Rapid Test Antigen services for IDR 85,000 at 42 stations and GeNose C19 checks for IDR 30,000 at 54 stations", he said.

Starting May 18, 2021, prospective passengers who cannot show a negative rt-PCR or Rapid Test Antigen or GeNose C19 certificate, do not wear masks, or reactive or positive passengers will be charged a 25 percent cancellation fee. The cancellation process is done at the cancellation station counter and through Contact Center 121 at least 30 minutes before departure.

While prospective passengers who are found to have a body temperature above 37.3 degrees Celsius at the time of boarding, the ticket will be refunded 100 percent. Cancellations can be made at all sales station counters.

The refund process at the cancellation station counter can be done in cash or transfer scheme. Specifically for contact center 121 services use the transfer scheme. Cancelled ticket duty is refunded after the 30th calendar day of the cancellation request.

For more information related to the rules of boarding a Long Distance Train during the COVID-19 pandemic, customers can contact KAI Customer Service, Contact Center by phone at 021-121, WhatsApp KAI121 at 08111-2111-121, email [email protected], or social media KAI121.

"KAI would like to thank the community for complying with the rules and requirements set during the homecoming period. Continue to implement health protocols consistently and disciplined to break the chain of spread of COVID-19", he explained.