JAKARTA - National Customer Day (Harpelnas) 2025 is a momentum for Bank BJB to further strengthen relations with customers.
Carrying the theme 'Your Solidarity, Our Pride', Bank BJB emphasized that customers are the main inspiration in providing the best service.
For Bank BJB, customers are not just users of banking services, but strategic partners who are part of the company's growth journey.
Every input and loyalty of customers encourages Bank BJB to continue to innovate in providing services that are in accordance with the needs of the times.
For Bank BJB, customer satisfaction is a source of inspiration that never recedes. This year's Harpelnas is an opportunity to strengthen determination in providing closer, faster, and meaningful services.
"Thank you for being an important part of Bank BJB's journey. Sincerely, we express our appreciation for the trust and loyalty of the customers. Hopefully this moment will be a symbol of our determination to always provide the best service," said the President Director of BJB Elected Bank, Yusuf Saadudin.
As a form of appreciation, the Board of Directors and Board of Commissioners of Bank BJB directly serve customers in several office networks. This activity is a symbol of the closeness and dedication of Bank BJB in providing the best service.
At that moment, Bank BJB provided direct banking services to customers, including community leaders, ASN, retirees, to the general public. This is a form of real appreciation for the loyalty of customers with Bank BJB.
The service ceremony is held at the Bandung Main Branch Office, Buahbatu Branch Office and Cimahi Branch Office. In each location, the Directors and Commissioners welcome customers who attend to make transactions.
In addition to direct services, Bank BJB also provides souvenirs to ornamental plant stamps, as a symbol of respect and appreciation to customers. This simple appreciation is full of meaning, showing that the presence of each customer is a matter of pride for the company.
Not only stopped at the ceremony, Bank BJB also implemented a Corporate Social Responsibility (CSR) program in the form of free health services at a number of branch offices. Customers who are present at the Banking Hall branch office, get the opportunity to check health at no cost.
This CSR program is a form of Bank BJB's concern to maintain customer health and welfare.
In this way, Bank BJB's relationship with customers is not only limited to financial transactions, but also touches the social and humanitarian aspects.
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Tak hanya jajaran manajemen, seluruh Pemimpin Kantor Cabang Bank BJB juga turut berpartisipasi dalam Harpelnas 2025. Mereka menyambut dan menyampaikan penghargaan secara khusus kepada nasabah yang hadir sejak pagi sebagai bentuk apresiasi atas loyalitas.
Harpelnas tahun ini juga menjadi sarana penting untuk memompa semangat seluruh frontliner Bank BJB.
Dengan keterlibatan langsung jajaran manajemen, karyawan di lini terdepan semakin terinspirasi untuk menghadirkan pelayanan yang ramah, cepat, dan solutif.
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Not only the management, all Branch Office Leaders of Bank BJB also participated in the 2025 Harpelnas. They welcomed and expressed special appreciation to customers who had been present since morning as a form of appreciation for loyalty.
This year's Harpelnas is also an important means to pump up the enthusiasm of all BJB Bank frontliners.
With the direct involvement of the management, employees at the front lines are increasingly inspired to provide friendly, fast, and solution service.
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