JAKARTA - In the era of digitalization, many daily activities have become easier, one of which is financial transactions, but this convenience also opens up gaps or the possibility of fraud/fraud.
Therefore, PT Bank Danamon Indonesia Tbk (Danamon) through the #Don't Be Careless, commit to providing education on the importance of maintaining personal data, especially when transacting in public spaces. #Don't Give Care, it is a form of Danamon's commitment as a customer-oriented bank and a trusted financial solution provider to protect customers from various activities that can harm them.
Digitalization has made it easy for the community to carry out various activities, including working with the Work from Anywhere (WFA) method to banking transactions which can now be done anywhere and anytime in real time. Based on data from Indonesia Millennials and Gen Z Report 2025, 4 out of 5 millennials and gen z use digital financial applications such as mobile banking and e-wallet to carry out their daily transactions.
Bank Indonesia data also shows a positive trend of online transactions through e-commerce carried out by the Indonesian people from 2019 to 2024. In 2019, the total transactions reached IDR 205.5 trillion and increased significantly by 136.9 percent to IDR 487.01 trillion in 2024. This increase in transactions also opens up gaps or the possibility of a larger fraud.
However, in conducting digital transactions, people often encounter obstacles such as unstable signals, power from exhausted devices, and other technical problems. Under these conditions, it is not uncommon for people to take advantage of public facilities such as public Wi-Fi and charging ports for free without difficult requirements.
For example, people can connect with Wi-Fi networks in cafes or do charging either through a wallet or USB port while at the airport. Other public places such as parks and bus stops have also provided public Wi-Fi for the public for free.
"Danamon urges customers to always prioritize security in conducting banking transactions in public places. With the existence of public facilities that can be accessed for free, customers must be more careful and ensure that the connections used are strongly encrypted. Often fraudsters use networks with weak encryption to steal customer personal data through the same network. Meanwhile, the use of USB ports carelessly can open up opportunities for cybercriminals to spread malware into public devices to steal personal data such as banking data. For this reason, Danamon invites the public to #Don't Be Careless for fraud actions while still wisely using public facilities, "said Andreas Kurniawan, Chief Digital Officer of PT Bank Danamon Indonesia Tbk.
Based on information from the Ministry of Finance's DJPB, several types of fraud that can occur when using public networks include Man in the Middle Attack (MITM) where hackers tap communication between devices and networks, sniffing which is data theft sent via the network, malware distribution or malware spread through insecure networks, as well as fake fake hotspot fake network Wi-Fis designed to steal user data.
Through this #Don't CareCelah campaign, Danamon emphasizes customers about things that need to be considered before making digital transactions in public spaces, such as using private cellular networks and avoiding connections to public Wi-Fi, avoiding using public USB ports and preferring personal bank power and activating two-factor authentication such as biometrics to minimize the risk of data theft. In addition, it is important for customers to keep their distance from people around when transacting and not providing personal data such as OTP code, CVV/CVC code, Debit Card PIN/Dredit Card/Charge Card Danamon, and access to D-Bank PRO to other parties including parties pretending to be Bank officers.
When conducting digital transactions, Danamon also urges customers not to just access links given by unknown parties. If you want to find information about Danamon products and programs, customers can visit www.danamon.co.id. However, if you want to access information from other institutions, customers need to make sure the site visited uses the HTTPS protocol.
"If customers find suspicious transactions after making transactions using public facilities, we urge them to immediately contact Danamon through our official communication media, one of which is through Hello Danamon at 1-500-090 if they are in the country and +62-21-23546000 if they are abroad," Andreas concluded.
Apart from Hello Danamon, customers can also contact Danamon through other official communication media as follows:- WhatsApp: Danamon Chat 0858-1-500-090 (verified account with a green tick)- Facebook: Bank Danamon (blue tick verified account)- X: @danamon ( yellow tick verified account) and @hellidanamon- Instagram: @mydanamon (blue tick verified account) and @lifeasdanamoners- YouTube: Bank Danamon- LinkedIn: PT Bank Danamon Indonesia Tbk (a verified account with a check of ashes)- TikTok: @bankdanamon
Further information about the fraud mode and how to avoid it in the #Don't GiveCelah campaign can be accessed through Danamon's official website at bdi.co.id/don't thank you.
The English, Chinese, Japanese, Arabic, and French versions are automatically generated by the AI. So there may still be inaccuracies in translating, please always see Indonesian as our main language. (system supported by DigitalSiber.id)
