KAI Transports 29.17 Million Passengers During The 2025 Eid Moment

Illustration. (Photo: Doc. Antara)

JAKARTA - PT Kereta Api Indonesia (KAI) Group recorded that 29,170,705 customers had been transporting during the Eid 2025/Idulfitri 1446 Hijri Transport period, which was set from March 21 to closing April 11, 2025.

"KAI Group recorded a total of 29,170,705 customers served during the 2025 Eid Transport period. This number includes long-distance and local train services, commuter lines, airport trains, to LRT and airshed," said KAI Vice President Public Relations Anne Purba in Jakarta, quoted by Antara, Sunday, April 13.

The details of these passengers include 4,707,628 customers who are users of long-distance train services and local KAI; 22,036,363 KAI Commuter customers; 18,698 airport train customers in Medan and Yogyakarta; 341,100 KCIC-run nicesh customers.

Furthermore, 343,706 South Sumatra LRT customers; 1,222,825 Jabodebek LRT customers; 18,698 Makassar 'Parepare train customers; and 19,560 customers from KAI Wisata services.

According to Anne, the number of customers shows the high public confidence in the increasingly reliable rail transportation mode, on time, and providing more comfort.

This achievement is a tangible form of public trust in our growing services. The public is now increasingly aware of the importance of using public transportation as an efficient mobility solution as well as caring for the environment," said Anne.

KAI recorded an increase in the performance of train timeliness or On Time Performance (OTP) during the period of Eid 2025 Transportation

OTP train departures reached 99.69 percent, an increase from the previous year's 99.50 percent. Meanwhile, OTP arrivals also rose to 97.23 percent, compared to 2024 which was recorded at 96.90 percent.

He said the increase reflected KAI's commitment to providing the best service for all customers.

"We are trying our best to maintain the accuracy of the train, although the number of customers has increased significantly during the Lebaran period," said Anne.

KAI also prepares strategic steps to maintain and improve OTP, including by adding operational officers, maintaining facilities and infrastructure intensively, and optimizing the train travel management system.

During the Eid Transport period, KAI Group conducted intensive coordination with all its subsidiaries to ensure that services run optimally and integrated.

KAI Commuter maintains smooth travel in agglomeration areas, KAI Logistics plays an important role in the distribution of goods, KCIC operates the train service

Meanwhile, KAI Wisata provides luxury class travel services, as well as KAI Services deploys officers from various service lines such as cleaning and parking to ensure the convenience of customers at stations and trains.

In addition, the use of technology and digitization is the key in supporting the smooth running of train operations, including in setting schedules and information for customers in real-time through the Access by KAI application.

KAI also continues to develop an early warning system and monitoring of digital-based train travel, which is able to minimize potential disturbances and accelerate responses to situations on the ground.

"This increase in OTP is not just about numbers, but about the customer's travel experience which is better off being cleared of congestion. Time coincidence is a form of our appreciation for the time of the customers," explained Anne.

KAI would like to thank all customers for their trust, as well as all KAI Group personnel who have worked hard to realize safe, comfortable, and timely train trips during the 2025 Eid period.

"We will continue to maintain this momentum and make it a motivation to provide better, more professional, and reliable services for all train customers," Anne said.