Buy E-Meterai But Quota Doesn't Increase, Is Money Hangus?

E-Metari (Photo: website Pos e-meterai)

JAKARTA - Peruri's electronic materai purchase site, e-meterai, experienced technical problems. Many applicants for prospective civil servants (CPNS) in 2024 complained that they had bought it, but the e-meteric quota did not increase.

Mengutip Instagram @peruri.indonesia, Jumat, 6 September, Peruri menjamin pengembalian dana bagi pendaftar CASN 2024 yang telah membeli e-meterai melalui portal https://meterai-elektronik.com, namun kuota e-meterai belum bertambah.

The process of refunding funds can be carried out by following the steps that have been set in accordance with applicable terms and conditions. Peruri is committed to continuing to provide the best service," wrote Peruri, quoted on Friday, September 6.

The following are the provisions for the return of e-meterific funds purchased through the stamp-electronic.com site:

First, the application for a refund is a maximum of three days after the payment is successful.

Second, cancellation of purchases can only be made in one invoice for purchasing quota in its entirety.

Third, purchase cancellations cannot be made for just a few e-meter pieces in one invoice.

Fourth, requests for cancellation of purchases will be processed for a maximum of 45 calendar days.

Fifth, the money returned amounted to 75 percent of the total payments on the purchase invoice.

Sixth, if the user quota is not sufficient for the cancellation of the purchase, the submission will not be processed.

In addition to following these provisions, prospective applicants who want to get refunds also need to attach a mobile phone number, full name, proof of payment, the remaining current quota and canceled invoice number.

"Please send an email to [email protected] with the Subject; CASN-Submission of Cancellation of the Purchase of stamps-electronics.com," wrote Peruri again.

Previously, it was reported that prospective CPNS 2024 selection participants flooded Instagram and X social media with e-meter complaints. They complained that they could not buy e-meterai until the balance was cut but the e-meter could not be used.

Peruri's official Instagram was targeted by netizens to protest. Netizens are busy expressing their emotions in the Instagram comment column @peruri.indonesia.

One of them is an account with the name @bimatejakusuma. He admitted that he was confused because the people were forced to be digitally literate but the government system did not support it.

"People are forced to go digital, the system itself is not ready yet. It's funny," he wrote, quoted by VOI, Wednesday, September 4.

Other accounts were also submitted @fitriansyahbay. He said that in the era of digitalization buying e-meters, they were even in line. In fact, Peruri offers replacement but not 100 percent.

"Only in the 'digitalized' era, if you want to buy a stamp, you have to queue, out of stock, the store is closed for repairs, the goods have not been taken, that's how you are offered a refund but not 100 percent even though it's not our fault," he wrote.