AP II Ensures That The Airline IT System At Soetta Airport Is Back To Normal

Illustration - Atmosphere Soekarno-Hatta Airport. (Photo: Doc. ANTARA)

PT Angkasa Pura II ensures that the airline's technology and technology (IT) system at Soekarno-Hatta International Airport (Soetta), Tangerang, Banten, is now back to normal.

Pgs SVP of Corporate Secretary AP II Cin Asmoro said the IT system in two national airlines, namely AirAsia Indonesia and Citilink since Saturday, July 20, 2024, has been able to be used again to process the departure of airplane passengers.

"The IT system belonging to several airlines yesterday had experienced disruptions, the impact of the IT system disruption globally. The IT system belonging to AP II as the operator of 20 airports did not experience any disturbances or remain normal," he said as quoted by ANTARA, Sunday, July 21.

He said, during the disruption of the global IT system to airlines, good coordination was carried out among stakeholders, so as to minimize the impact of the disturbance.

He also revealed that in handling problems with the IT system, AP II has alerted more aviation security (Avsec) personnel and customer services, and opened more counter checks to expedite the departure process for airplane passengers.

"We are grateful for the support of all parties including airplane passengers so that the impact of yesterday's IT system disruption can be minimized," said Cin Asmoro.

Previously, due to global disruptions to Microsoft equipment operations, a number of flight passenger check-in service systems at Terminal 3 of Soekarno-Hatta International Airport (Soetta), Tangerang, Banten, were also affected on Friday, July 19.

The impact of the IT disruption affects passenger services. There was a long line at gate 4E, check in counter Citilink airline at Terminal 3 of Soetta Airport on Friday night.

With this situation, airport managers and airlines also added service officers as a step to break down the accumulation of passengers.

It was also seen that a number of officers served the ticket check-in process for prospective passengers by doing it manually.