Ex-Employee Breaks 112 Accounts, Bank Jago Ensures Customer Data Is Safe

Illustration (Photo: Doc Antara)

JAKARTA - PT Bank Jago Tbk opened its voice regarding the news about a Bank Jago employee with the initials IA (33) draining the balance of hundreds of accounts that have been frozen or blocked. The money obtained from the crime reached Rp1.3 billion.

Responding to this, Bank Jago Corporate Communication Marchelo said that his party ensures that customer funds and data are safe.

"Bank Jago guarantees that no customers will be harmed or customers will lose their funds," he said in a statement received by VOI, Thursday, July 11.

Marchelo said Bank Jago believes that the security of customer funds and data is the company's top priority.

His party is now implementing the risk management process and anti-fraud strategy as a mitigation measure for irregularities committed by internal and external parties.

"Through this process, Bank Jago managed to detect fraud early on, conduct an examination, and proactively report irregularities to the police for further processing," continued Marchelo.

On the same occasion, he also appreciated the police for the follow-up to the reports and steps that had been taken and fully left to the police to continue the legal process against the fraud that had occurred.

According to him, this decisive step is a form of commitment to maintain the security of customer funds and data and provide a deterrent effect for fraud actors.

"Bank Jago will continue to work closely with the police to resolve this case and take various mitigation steps to prevent similar actions from happening in the future," concluded Marchelo.

Previously, it was reported that the police arrested an employee of Bank Jago with the initials IA (33) for draining the balance of hundreds of accounts that had been frozen or blocked.

The money obtained from the action reached Rp1.3 billion.

The suspect's mode or way of breaking into the account was by first ordering the commander command center to submit a request to unblock the account.

Kemudian, tersangka yang bekerja pada bagian contact center specialist menyetujui pengajuan tersebut.

After hundreds of accounts were blocked open, the suspect transferred the money stored in the account to another account that had been prepared.