Acer Wins First Place In The Service Quality Award 2024

Photo: Doc. Indonesian Acer

JAKARTA - Acer Indonesia, the world's leading ICT company won first place in the Service Quality Award 2024 for the category Laptop After Sales Service-Offline Use Experience. This prestigious award was won by Acer for the superior quality of Acer's retirement services in Indonesia, and covered all aspects of the service provided after customers purchased laptops, such as repair, maintenance, and technical support.

The Service Quality Award is an award as a symbol of customer confidence in the quality of a company's services as an effort to increase competitive advantages and increase the company's competitiveness. Organized by MARKETING and Carre Magazines - an independent research and consulting firm, the Service Quality Award survey was conducted through live interviews with customers who have used a full-sales facility of a product or service in the last six months.

The winning selection is based on the Perceived Service Quality (PSQ) which includes accessibility, processes, human resources, and service solutions, as well as the Perceived Service Value (PSV) which assesses the equality between prices and services.

Lenny Ng, President Director of Acer Indonesia, said that Acer Indonesia's success in ranking first in the 2024 Service Quality Award for the After Sales Service-Offline Use Experience category showed that the company is committed to continuing to be a technology partner who prioritizes customer satisfaction as one of the most important factors.

"This is also a clear proof of the dedication and hard work of all of our teams in providing quality services. Supported by a quality Acer sales team and reaching more than 400 cities and regencies throughout Indonesia, Acer is determined to continue to encourage the best service standards for customers," said Leny, in his statement, Monday, June 3.

Acer Indonesia is considered consistent in providing Purnajual services that are not only of high quality, but also responsive, and satisfying for customers who have problems or questions related to the laptop they buy. The response time of the Acer retirement team in response to complaints, technical expertise of staff, complete availability of spare parts, and clarity of guarantee procedures are factors that contribute to their assessment of the performance of the Indonesian Acer sellers' retirement team.

As a company that has been present for 25 years in Indonesia, Acer encourages the best practice in providing superior after-sales services to customers. Acer presents a variety of superior service services, such as Department & Stagging, Extended Warning, Rental & Trade-in, Tender Support, On-site Support, Electronics Waste Disposal, Helpdesk, and the Accessal Damage Protection & Storage Retention thereby strengthening the relationship between service providers and customers in increasing customer satisfaction.

In addition, Acer also presents special Acer Acidental Management Protection (AADP) protection for the purchase of certain types of products. This service provides repair or replacement of components damaged by accidental incidents such as falling from heights, water spills, and a costless electrical short circuit.

Acer is closer to customers through a wide and quality total selling network in the country. Acer's total sales service is spread across 108 walk-in service locations, reaching more than 400 cities and districts with on-site services, in 89 cities in 36 provinces.

Acer Indonesia is committed to ensuring that products continue to operate optimally and provide maximum satisfaction to customers with hardware repair services, technical consultations, maintenance, and other services related to Acer products if needed.