Differences In Return And Refund In The World Of Online Shopping

Illustration of buying and selling (Unsplash)

YOGYAKARTA - Have you ever asked what are the differences in return and refund in buying and selling activities?

It should be noted that return and refund are both part of the mechanism for buying and selling in online and offline stores. It's just that these two terms have become increasingly known since the era of online stores because they are used as one of the facilities in fulfilling the rights and obligations of buyers and sellers.

Both returns and refunds are both related to returns. These two terms come from English absorption which is then commonly used in Indonesian. While the difference between return and refund is as follows.

It literally means return, while refund means refund or money. Meanwhile, in general, return is the exchange of goods from buyers or consumers to sellers or sellers. Meanwhile, refunds are refunds in the form of money or funds from sellers or sellers to buyers or buyers.

Returns are returned in the form of goods, while returns are returned in the form of money. Both refer to the meaning of each term. Returns cannot be done in the form of money, and vice versa.

Return and refund cannot be done just like that. Each has a different reason. refunds are usually done because the goods sent are flawed, damaged, and other fatal errors that the seller cannot correct so that the seller is forced to return the funds to the buyer.

Meanwhile, return is a return made due to technical errors such as the product sent with the wrong color, wrong size, not according to order, and so on. Return is done so that the seller can send more goods that have already been sent to the buyer.

Each store has a different mechanism related to return and refund, but there are several things in common. For example related to time.

Refund can be done with two conditions, when the buyer has made the payment but the goods have not been sent or when the order has been sent and received by the buyer.

Meanwhile, returns are made when the buyer has received the goods and the money has been received by the seller. Returns can be done when the buyer finds that there is a defective item on another occasion with agreed terms and conditions.

It should be noted that each store or marketplace has different conditions and policies. However, in general, the terms of return and refund are as follows.

The return time both on return and refund will usually be limited for the sake of the buyer and seller. The time usually provided is a maximum of 7 days from the time listed on the store memorandum. However, there are also those whose return time is shorter, namely 2 or three days.

Sellers want to receive returns or refunds with a note that the goods that the buyer receives are in good condition outside of the previously disabled. For example, you receive shoes that are disabled at one point. Stores want to receive returns on condition that the defect is also one point according to the initial detection. Stores do not want to accept shoes with additional flaws caused by consumers.

Return and refund can be done as long as the purchase note is still there and can be read well. Therefore, you are not advised to throw away the note before checking properly on the purchased item.

That's information related to differences in return and refund. To get other interesting information, visit VOI.ID.