JAKARTA - Batik Air, a member of the Lion Air Group owned by conglomerate Rusdi Kirana, gave clarification on the complaint submitted by Nex Carlos. Previously, the well-known food vlogger from the country complained about flight delays without notification of the Soekarno-Hatta International Airport route in Tangerang, Banten (CGK) to Hang Nadim International Airport, Batam, Riau Islands (BTH) which occurred on Monday 11 April.
Corporate Communications Strategic of Batik Air, Danang Mandala Prihantoro to VOI, Wednesday, April 13, providing clarification. According to him, Batik Air is preparing a flight plan to Batam with flight number ID-6864 with a departure time of 14.00 western Indonesia time.
"Due to operational reasons, the flight in question was canceled. In an effort to provide services to guests, Batik Air offers flight options, namely diversion/moving to flight number ID-6862 which has a flight schedule at 19.00 western Indonesia time (still on the same day)," said Danang.
Furthermore, Batik Air has sent information on flight changes to ID-6862 earlier and has notified all prospective passengers who should depart at 14.00 western Indonesia time, in the form of a notification (broadcast) systemically sent to all prospective guests (passengers). Notifications are sent to the mobile number that was registered/entered (input) when making the ticket purchase process (reservation).
"Batik Air apologizes for the inconvenience arising from the adjustment/change of the flight schedule due to operations," said Danang.
According to the data and system, one passenger, namely Nex Carlos, has submitted a refund application process on April 11 at 11.00 western Indonesia time, which is 3 hours before the departure time at 14.00 western Indonesia time.
"In this case, prospective passengers have been aware of a change in the schedule," explained Danang.
Batik Air, said Danang, appealed and required that every prospective guest enter the correct, accurate, and active cellphone number according to ownership. It aims to facilitate the process of sending information from the airline, which is immediately received by prospective guests.
"The name of the prospective passenger listed on the ticket must be the same as the identity (KTP or passport). If there is an error in writing the name, you should correct it (correction) before the time of departure," he explained.
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Previously, it was reported that Nex Carlos had an unpleasant experience. Using Batik Air services to travel, Nex felt disappointed by the airline for delaying flight schedules without notice.
"The afternoon flight has been postponed without news. It messed up the schedule. Luckily, it was checked again, and bought another ticket," said Nex Carlos in his Insta Story upload on his personal Instagram account @nexcarlos, quoted by VOI, Monday 11 April.
Nex also added a response regarding the delay of the Batik Air flight without the news. According to him, an incident like this will be more detrimental to those who are really chasing time, such as visiting family or other important meetings.
"I'm thinking, how about those who are really chasing time to visit sick family or have an important meeting. Disappointed because of this airline, change the schedule at will. Never mind, give up," wrote Nex accompanied by a mention to the @batikair account.
Then, in the follow-up to the next Nex Carlos Instastory upload, this food vlogger with 1 million followers replied to Direct Messages (DM) from his followers. According to Nex, in the future he will prefer to use Citilink airlines or Garuda Indonesia.
"Yes, it's most correct to take Citilink, or his brother, Garuda," wrote Nex.
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