JAKARTA - PT PLN (Persero) recorded 16.2 million users registered on the PLN Mobile superapps with a satisfaction level of 4.4 out of 5.
PLN Executive Vice President Corporate Communications and CSR Agung Murdifi said this achievement exceeded the company's target of 15 million users by the end of 2021.
"This achievement is proof that the presence of PLN Mobile as a leading digital platform has succeeded in meeting customer expectations," he said, Monday, January 10.
Agung said that the superapps, which were launched on December 18, 2020, were an important breakthrough in PLN's current business model.
"It's not just an application, through PLN Mobile, we want to provide new experiences and conveniences to customers," said Agung.
Currently, PLN Mobile has several main features, namely purchasing tokens for prepaid customers, paying electricity bills for postpaid customers, monitoring electricity usage and purchasing tokens.
"Only in New PLN Mobile there is an electricity token feature worth Rp. 5,000 only," he added.
Of course, PLN Mobile is also present in easy transactions for bill payments and purchasing electricity tokens in collaboration with several banks and fintech. In addition, this application also allows customers to apply for power change services, self-help record meter numbers (Swacam), as well as customer complaint services.
"PLN Mobile is also PLN's communication tool with its customers. When submitting a complaint, the customer will receive information on the progress of resolving the disturbance," said Agung.
Through PLN Mobile, customers can also get notifications if there will be a planned blackout, such as the maintenance process.
"PLN wants all customer needs related to electricity to be accessed via PLN Mobile," said Agung.
Not only that, PLN Mobile is now also equipped with Charge.IN through the SPKLU feature to find out the location of the nearest Public Electric Vehicle Charging Station (SPKLU). In addition, this feature can control and monitor the process of charging electric vehicle batteries at SPKLU.
In addition to the Charge.IN integration, PLN Mobile has also been strengthened with the ListriQu feature. At ListriQu, PLN provides services for customers in the event of a complaint on the customer's electrical installation. Customers can easily and quickly ask for assistance from PLN officers to repair electrical installations in their homes.
"This feature is also one of PLN's breakthroughs to improve customer experience," said Agung.
Not only electricity services, PLN Mobile also provides the Iconnet feature which provides broadband internet services, by utilizing the transmission network that is already widespread. PLN ensures reliable, affordable and unlimited internet services.
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