GBG Collaborates With Infosys Integrated Solution To Improve Fraud Management In Mobile And Internet Banking

Bernardi Susatyo, General Manager, Asia, GBG. (Photo: Doc. GBG)

​JAKARTA - GBG, a global expert in digital identity, helping businesses prevent fraud and meet complex compliance requirements, today announced a fraud detection and management solutions partnership with PT Infosys Solusi Terpadu (IST), a provider of digital transformation technology solutions.

With this partnership, IST will sell, implement and provide local technical support for GBG's upstream-to-downstream financial crime management solutions exclusively to banks and financial institutions (BFI) in Indonesia.

GBG has been assisting top tier Financial Institutions (FIs) in Indonesia in detecting and preventing complex financial crimes since 2006 and has several of its customers in Indonesia including five of the seven BUKU 4 banks.

Leveraging IST's strengths in mobile and internet banking, as well as strong relationships with local data partners including Dukcapil, SLIK, local telecommunications providers and other authorized local data sources, this partnership will further enhance fraud detection and GBG compliance performance in the Indonesian market.

Indonesia has seen a dramatic increase in digital banking adoption, as revealed in a recent McKinsey report titled Personal Financial Services Survey 2021. Around 78 percent of Indonesian customers now use digital banking actively (at least once a month via online or mobile channels).

That's up from 57 percent in 2017. 5 percent of respondents said they use cash on less than 30 percent of transactions per week, while 80 percent expect to maintain or increase their digital banking transactions in the future.

Bernardi Susatyo, General Manager, Asia, GBG said, currently Indonesia has the fourth largest number of smartphone users globally with a smartphone penetration rate of 59 percent.

"In order to effectively manage and prevent fraud in this highly mobile market, we have developed an ecosystem of our local partners to enrich data intelligence and increase the readiness of our on-the-ground sales and technical support teams. Indonesia is one of the key markets for GBG, and We are committed to continuously improve the prevention of financial crime by strengthening local foundations," Bernardi said in a written statement, Thursday, November 25.

"This partnership with IST will help us strengthen our go-to-market, systems integration and delivery capabilities, with a more comprehensive suite of fraud and compliance solutions for financial institutions that prioritize mobile and internet banking."

Budi Setiono, CEO of IST said, for more than 15 years, IST is still focused on providing digital transformation services that create or optimize business processes, simplify user experiences, improve digital performance and security to meet business needs and market changes agilely. .

"The rapid shift of banking and financial services to digital creates new fraud and financial crime challenges that Indonesian Banks and Financial Institutions need to manage. We are excited to partner with GBG to exclusively provide award-winning fraud and compliance solutions to financial institutions here ," explained Budi.

IST is a trusted partner who has worked with more than 30 Indonesian Banks and LK and e-commerce organizations including BNI, BTN, BCA, CIMB Niaga, Permata Bank, Indonesian Sharia Bank, Commonwealth Bank, Victoria Bank, Mayapada Bank, Aceh Bank, Central Java Bank, BJB Bank, Sharia NTB Bank, Jasindo, Blibli and others.

IST provides local support and expertise in systems integration around the clock. Currently, 90 percent of the 400 IST team members are trained in providing technical support.