Prevent Long Queues For Passport Management In Immigration, Officers Apply An Accurate BAP System

JAKARTA - The Class I Immigration Office of TPI Tanjung Priok officially implements SIBAPAK (Active BAP Service System) innovation as a form of digital transformation in the administration service of Investigation Reports (BAP).

This innovation is a trigger and idea from the Head of the Tanjung Priok Immigration Enforcement Sub-Section, Tembang Putra Prabu as an effort to improve the quality of public services that are faster, more accurate and efficient.

Previously, applicants who would do BAP were required to come to the office twice, namely to register and then return on the day of the examination. This condition often creates long queues, takes longer processing time, and increases the manual administrative burden for officers.

With the presence of SIBAPAK, the service system has now changed significantly. Applicants can register and schedule BAP online without having to come to the office in the early stages.

After the data is verified, the applicant only needs to be present once on the day of implementation according to the schedule that has been chosen through the application. This innovation is considered to provide great benefits for the community and internal organization.

Head of the Class I Immigration Office of TPI Tanjung Priok, Imam Setiawan said that SIBAPAK is a real step in realizing technology-based services.

"Through this application, the BAP process becomes faster, more orderly, and transparent. In addition to making it easier for the community, this system also helps employees in data management and digital filing," said Imam, Monday, December 8, 2025.

In terms of service, said Imam, the implementation of SIBAPAK shows a number of advantages, including a shorter administrative process, more accurate data, reducing queues, and increasing the effectiveness of the officers' performance.

In addition, digital databases make it easier to track documents and compile performance reports.

"However, the initial stage of implementation still requires periodic socialization and increasing digital literacy for some applicants who are not used to online services," he said.

Based on the results of the initial evaluation, said Imam, there was a significant difference between the before and after the use of SIBAPAK.

"Previously, applicants had to fill out a form manually and wait for the input process at the counter, now the online system allows data to be recorded since registration. Service time is shorter, applicants come according to the set schedule, and queues in the service room are decreasing in real terms," he said.

With the implementation of SIBAPAK said Imam, the Immigration Office Class I TPI Tanjung Priok hopes that inspection services can continue to develop following the needs of the community.