BI Performs Three Innovations To Support Strengthening National Consumer Protection

JAKARTA - Bank Indonesia (BI) made three innovations to support strengthening national consumer protection, one of which was through the Joint Movement for Consumer Protection Education (GEBER PK) which was held more massively and coordinated.

"First, in an effort to protect and protect the community, GEBER PK is carried out more massively and coordinated," said Deputy Governor of BI Doni P Joewono in an official statement, quoted by Antara, Thursday, March 6.

This time, the GEBER PK activity carried the thematic of Ramadan 2025 which was inaugurated on Wednesday, in Jakarta. This activity is expected to strengthen consumer protection education in anticipating fraud and fraud risks in digital financial transactions.

This is important to ensure the safety and convenience of transactions, especially during the month of Ramadan and ahead of Eid al-Fitr which is a moment of increasing economic activity, including payment system transactions.

GEBER PK is a synergy and collaboration between BI and authorities and ministries/agencies, and related associations in implementing consumer protection education.

This activity aims to achieve a common vision, namely increasing consumer empowerment as part of efforts to create a strong consumer protection ecosystem.

In addition to GEBER PK, BI also presented another innovation, namely the Bank Indonesia Consumer Complaints Web Portal (Web PKBI). This website provides convenience for people who will submit consumer complaints to Bank Indonesia regarding payment systems, money service activities, as well as money markets and foreign exchange markets.

"Through this platform, consumers can monitor the progress of resolving complaints and communicating directly with the organizers," said Doni.

Furthermore, the third innovation is that BI facilitates collaborative sharing between authority and organizers through the SIGUNA Forum (Regular Discussion of Consumer Protection for Indonesia) to discuss consumer protection issues along with mitigation and solutions.

Doni expressed his appreciation to all parties, including the Financial Services Authority (OJK), the Ministry of Communication and Digital Affairs (Komdigi), the Ministry of Trade (Kemendag), associations and industrial partners, and other parties who have supported this joint effort in realizing a wise and responsible Indonesian society in utilizing financial services.

BI also always invites all relevant stakeholders to continue to intensify educational programs for consumers as part of efforts to create a strong national consumer protection ecosystem so as to contribute positively to economic stability and growth.