OJK: There Are 13,540 Complaints About The Behavior Of Debt Collection Officers Since 2024

JAKARTA - The Financial Services Authority (OJK) noted that there were 13,540 complaints from the public regarding the behavior of debt collection officers from January 1, 2024 to January 30, 2025, based on consumer services received by the authorities.

The Chief Executive of the Behavior Supervisory of Financial, Education, and Consumer Protection Business Actors (KE PEPK) OJK Friderica Widyasari Dewi in Jakarta, Thursday, February 20, detailed the complaint from collection officers from technology-based lending or online loans (pindar) that dominated 7,993 complaints.

Meanwhile, complaints from billing officers from finance companies were recorded as 2,768 complaints, 2,723 banking complaints, and 56 other sectors.

"From the complaint services above, there were 1,676 complaints indicating violations related to the behavior of billing officers with details, 1,107 complaints, 180 complaints of financing companies, and 389 complaints of banking," said Friderica or familiarly called Kiki, quoted by Antara.

In addition, OJK also found that there were 229 advertisements in the financial services sector from a total of 14,481 advertisements carried out monitoring (1.58 percent) to the third quarter of 2024.

"Iklan violates the most found from the PVML sector (financial institutions, venture capital companies, micro financial institutions, and other financial services institutions) by 2.80 percent or 99 out of 3,536 advertising," said Kiki.

Most of the ad violations found were related to licensed and supervised statements by the OJK and the inclusion of the OJK logo, information that could invalidate promised benefits to advertising, for example, not including promo periods, or specific links for advertising that required further explanation.

Kiki said advertising is one of the entrances for consumers before using financial products and services. Therefore, he reminded that advertising must meet clear, accurate, honest, accessible, and not misleading criteria.

By meeting these criteria, consumers get complete and transparent information so that in the end they can make appropriate and wise decisions in using financial products and services.