Knowing AI Cekat, Intelligence Technology To Improve Customer Engagement

JAKARTA - A young Matthew Sebastian who studied mathematics and computation at UCLA (University of California Los Angeles), acting as a Machine Learning Engineer, succeeded in building a technology infrastructure called the Cekat artificial intelligence (AI).

For your information, Cekat AI is an AI platform to increase customer engagement which is equipped with the ability to analyze the context of the conversation, not only answering, but also being able to convince customers, as well as taking actions such as humans.

Not AI like a robot, but a replica with a natural style of speech like humans, can understand the context of the conversation, and capability to take action to reply to chats and customer questions.

Through AI Blocking, Matthew is determined to make companies in Indonesia have AI employees with abilities like humans, which can be used 24 hours for 7 days to serve customer complaints and questions.

The AI blockade has been used by thousands of online businesses and corporates even since before it was launched.

Matthew hopes it can have a much more positive impact on business.

"We focus 100 percent only on research and engineering, because we want to provide the front technology for businesses that have chosen us. To make an AI that can answer is only one week's work, but it makes those who can answer with natural research detail for years of work," said Matthew.

According to Matthew, the AI congestion he built is to make it easier for each company to quickly adopt AI technology. The set-up method is also made human friendly and does not need coding.

"You can write down the AI description you want into the text that has been provided, then the AI agent will automatically behave and have knowledge as written," said Matthew.

Some of the conveniences that Cekat AI can do include analyzing proof of customer transfer, being able to send PDF catalogs, listening and answering voice notes sent by customers in convincing natural styles and tones.

In addition, Ai can be trained to understand hundreds of millions of information, and connected to the company database.