Commitment To Improve Consumer Services, Yamaha Inaugurate Premium Dealer In Cempaka Putih Jakarta

JAKARTA - PT Yamaha Indonesia Motor Manufacturing (YIMM) inaugurated a premium dealer or renovated the Flagship Shop in Cempaka Putih Jakarta, as well as marking the 50th celebration moment in Indonesia.

Yamaha's commitment to providing optimal service to consumers is supported by high-quality products, infrastructure, human resources and a number of other main elements. The presence of this dealer will also improve services for consumers.

This year is a very special moment for us, because Yamaha celebrates his 50 years of presence in Indonesia. Not only products, we are also committed to improving service quality, and comfort to consumers at Yamaha dealers," said President Director & CEO of PT Yamaha Indonesia Motor Manufacturing (YIMM) Dyonisius Beti, in his official statement, Tuesday, July 9.

He further said that this commitment was proven through the refreshment and improvement of the quality of the services of the Yamaha Flagship Shop Jakarta, which has been present for almost 2 decades to provide services to consumers.

"Of course, this step is in line with our premium marketing strategy, where this year we will renovate selected dealers in other cities into premium Yamaha dealers in Indonesia," he added.

The presence of the Premium Yamaha Dealer is part of improving service quality and convenience to create the *Kando experience for consumers through several points, namely:

1. A more premium design by strengthening the identity of each product through grouping categories such as Premium Zone (MAXi Yamaha), Fashionable Zone (Classy), Active Zone (Generation 125), and Exciting Zone (Sport).

2. Implementation of a customer-based service approach, which places customer wants and needs as a top priority by improving services in digitizing information that follows the trend of times to make it easier for consumers to get product information.

3. Improvement on the comfort side in the waiting room, which is now equipped with modern co-working space, so that consumers can enjoy waiting time by relaxing or staying productive when the vehicle is serviced.

The renewal of the dealer network through the realization of the presence of the Premium Yamaha Dealer this year will further strengthen Yamaha's position in the two-wheeled automotive industry and bring it closer to consumers.

In addition, it is also a symbol of Yamaha's commitment to continue to innovate and provide premium services to consumers. In addition, the premium dealer concept will also be developed in other regions throughout Indonesia.