Many Customs And Excise Performances Are Blasphemed On Social Media, Sri Mulyani DJBC Asks To Improve Services

JAKARTA - Minister of Finance (Menkeu) Sri Mulyani Indrawati gave advice to all staff of employees of the Directorate General of Customs and Excise (DJBC) to always pay attention to public input and improve services. This was conveyed in response to several complaints or public complaints about the performance of the Directorate General of Customs and Excise.

"For Pak Asko's place (Dirjen Bea dan Excise Askolani), I ask Customs and Excise friends to improve services, listen to, and how we can provide understanding of various sometimes sensitive regulations," Sri Mulyani said as quoted by ANTARA, Sunday, April 28.

Regarding the cases involving Customs and Excise in recent times, Sri assessed that this was part of the task and risk in supervising the movement of goods outside and into Indonesian territory.

He assessed that in the current era of social media Customs and Excise are often in the spotlight. As part of the institution's duties, Sri Mulyani asked the Customs and Excise ranks to be more active in communicating new policies, especially those concerning the interests of the community. "We respond and balance the security side and maintain services that we must improve," he said.

Previously, a man on social media protested buying shoes for Rp. 10 million, but was subject to an import duty of Rp. 30 million. In the import duty notification letter sent, the man was also not notified of details but directly the total customs for imports that had to be paid.

For this upload, the Directorate General of Customs and Excise argued that the value of customs was large as a result of the fine. The reason is, the value of the goods submitted does not match the original price. In uploading the official X account, the Directorate General of Customs and Excise stated that initially the CIF value for the imports submitted by the shipping services, in this case DHL amounted to US$ 35.37 or Rp 562,736.

However, after the inspection, the CIF value for the goods was US$ 553.61 or Rp. 8.807 million. For this discrepancy, administrative sanctions are imposed in the form of fines in accordance with Article 28 of the fifth part and Article 28 paragraph (3) of the Minister of Finance Regulation Number 96 of 2023 concerning Customs, Excise, and Taxes on Imports and Exports of Delivery Goods.

The details of import duties and import taxes on shoe products are:

- Import Duty 30% IDR 2.643 million.- VAT 11% IDR 1,259 million.- Import PPh 20% IDR 2,290 million.- Administrative sanctions IDR 24.736 million.

The amount of sanctions is regulated in Government Regulation (PP) Number 39 of 2019 concerning Amendments to Government Regulation Number 28 of 2008 concerning Imposition of Administrative Sanctions in the Forerunner of Customs.

In Article 6 of PP 39/2019, it is stated that the value of the fine imposed on CIF value errors is determined in stages. For import duty payment errors or import duties up to 50%, the fine imposed is 100% of the total fine-affected underpayment. For a decrease in payments in the range 50% to 100%, the fine imposed is 125%. The decrease in payments in the range of 100% to 150% is subject to a fine. Shortages in the range 150% to 200% are subject to 175% fines.

Shortages in the range of 200% to 250% are subject to a fine of 200%. Shortages in the range of 250% to 300% are subject to a fine of 22%. For a decrease in payments in the range of 300% to 350%, the fine imposed is 250%. Shortages in the range of 350% to 400% are subject to a fine of 300%.

Then, a shortage of payments in the range of 400% to 450% is subject to a 600% fine and a payment shortage of above 450% is subject to a fine of 1,000% of the total import duty payout or a fine-affected exit fee.