Welcoming Eid, BMW Indonesia Presents Homecoming Supporting Services

JAKARTA - In welcoming Eid, the BMW Group Indonesia presents the 'Relax, We Car' campaign as a form of the company's commitment to providing the best service for BMW users, including during the 2024 Eid homecoming.

"Whatever happens with customer vehicles, we will always be there. Starting from vehicle maintenance to if there are problems with vehicles during the BMW trip there are always 24-7 with customers," said Director of Communications BMW Group Indonesia Jodie O'tania, in a statement to the media, Thursday, March 28.

The program consists of three pillars, the first is the Active Contact where the company takes the initiative to contact customers at the right time, offer, and network.

To enjoy this service, customers only need to download the My BMW app then connect it to a customer's BMW car that is equipped with the BMW Connected Drive feature.

This feature makes it easier for vehicle users to meet any service or repair needs without the need to visit the dealer network. Thus, this program will be integrated with dealers and technicians who will come to visit customers.

This feature is also useful for customers who experience problems with their vehicles while on the way and automatically directly connected to the Road Side Assistance feature.

Then, the second pillar is the Convenient Journey, which is that the company will present the best service process digitally through the My BMW application and come directly to the dealer network according to customer options.

The third is the Excellent Execution, where manufacturers will provide support to dealers to fully run all available services.

These three pillars maintain BMW's commitment to working with dealers to be able to provide the best experience for its customers, concluded Jodie.