JAKARTA - The presence of ChatGPT with its advanced technology has opened a new era for technological developments in the world. Likewise with developments for the landscape contact center significantly.
According to PT VADS Indonesia, the use of ChatGPT technology in contact centers can have a significant impact. Here are some possible impacts:
Increased efficiency
ChatGPT can help increase efficiency in contact centers by automatically processing customer questions and requests. This allows agents to focus on more complex tasks and requires human interaction.
Decreased operating costs
With a ChatGPT that can handle most customer questions and requests, the company can reduce the number of human agents required in the contact center. This can reduce operational costs, including agency salaries and training.
Increased customer satisfaction
A sophisticated and responsive chatGPT is also claimed to be able to provide a quick and accurate answer to customers. That way, customers will feel satisfied because they get the solution or answer they need quickly.
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Better scalability
ChatGPT technology allows contact centers to easily handle high call volumes. This system can be integrated with various platforms and can operate simultaneously, so it can handle multiple customer calls and requests simultaneously.
Improved service quality
Using ChatGPT, companies can collect and analyze data from customer interactions to improve the quality of their services. These data can be used to identify areas that need to be repaired and to provide better training to human agents.
The English, Chinese, Japanese, Arabic, and French versions are automatically generated by the AI. So there may still be inaccuracies in translating, please always see Indonesian as our main language. (system supported by DigitalSiber.id)
