The Ministry Of PANRB Holds 2nd Annual Workshop LAPOR!

Photo: Didi Kurniawan/VOI

JAKARTA - The Ministry of State Apparatus Empowerment and Bureaucratic Reform (PANRB) will hold a 2nd Annual Workshop (National Coordination Meeting) Optimizing the Implementation and Achievement of Roadmap Targets in 2020-2024 of the National Public Service Complaint Management System (SP4N) - People's Online Aspiration and Complaint Service (LAPOR!), Tuesday 11 July.

This activity, which is supported by the United Nations Development Program (UNDP) and the Korea International Cooperation Agency (KOICA), aims to sharpen the coordination and commitment of the leadership in handling complaints through LAPOR!.

"The purpose of implementing this activity is, among other things, to strengthen the commitment of local government leaders in strengthening the complaint handling system at the local government level, and evaluating the performance of the complaint handling system at the national and regional levels, as well as discussing and compiling recommendations from a series of workshops that have been carried out at six SP4N-LAPOR pilot locations!", said Deputy for Public Service of the Ministry of PANRB Diah Natalisa.

In addition, this activity is also to strengthen the relationship between the government and various stakeholders, such as academics and civil society organizations in the implementation of SP4N-LAPOR socialization!. PANRB Minister Abdullah Azwar Anas, Indonesian Ombudsman Chair Mokhammad Najih, Deputy Resident Representative of UNDP Indonesia Sujala Pant, and KOICA Yun-gil Jeong Country Director will attend the event.

The event, which will be held during the past two days, July 11-12 2023, will also be attended by speakers from ministries and institutions who have contributed to the implementation of SP4N-LAPOR!. This year, the National Coordination Meeting will discuss in more detail the main theme which is an important issue in the implementation of SP4N-LAPOR!, among others, Optimization of Implementation, Achievement, and Sustainability of SP4N-LAPOR!, Target Roadmap for 2020-2024, How to Maximize the Use of Complaint Data and Public Affordability to Strengthen SP4N-LAPORT!, as well as Public Consultation of SP4N-LAPORT New Minister Regulations!

To note, SP4N-LAPOR! is a national public feedback and complaint system that handles civil petitions to increase the provision of public services. Implementing the initiative, UNDP and KOICA have established tripartite cooperation with the Ministry of PANRB. With UNDP support, the PANRB Ministry has developed the SP4N-LAPOR Roadmap! 2020-2024.

On the second day, this event will be disseminated regarding the experience of handling complaints from six SP4N-LAPOR pilot locations!, namely the Special Region of Yogyakarta and Sleman Regencies, Bali Province and Badung Regency, Tangerang Regency, and West Sumatra Province, both in synergy, creative innovation, development of new regulations, and maintaining the quality of public services. The public can watch this event live through the PANRB Ministry's YouTube channel.