Uber Eats Expands Payment Choices And Presents Artificial Intelligence Assistants

JAKARTA - Uber Technologies will receive more payment options on the Uber Eats food delivery platform. In addition, they will also launch an artificial intelligence assistant (AI) to help users find offerings and explore food options. This new feature was delivered by the company on Wednesday, September 20.

Uber Eats will have a special section to feature a promotional offer called "Sales Gallery". These new features will be launched this year or in 2024.

Food delivery platforms have made investments in AI as they seek to offer more selected services and make their app more comfortable.

Instacart's competitors in May launched "Ask Instacart", an artificial intelligence search tool designed to help answer customers' questions about grocery spending, in collaboration with AI chatbot creator ChatGPT from OpenAI.

DoorDash is also developing an AI chatbot called "DASHAI" to speed up food orders, Bloomberg News reported in July.

Uber said it had also partnered with federal health care programs such as Managed Medicaid and Medicare Advance, and would begin accepting relevant dispensation payments both at Uber and Uber Eats by 2024.

The company will also provide capabilities to recipients of the Additional Nutrition Assistance Program (SNAP), which provides cash benefits for food items, to use their dispensation to purchase groceries at Uber Eats by 2024.

The move reflects the industry's overall efforts to target low-income households and gain market share in an increasingly competitive environment.DoorDash and Instacart already allow consumers to use SNAP dispensation on their platforms