National Customer Day 2023: BPJS Employment Ensures Ease Of Service Is A Priority

JAKARTA - The day of national customers which is commemorated every September 4 is always a special momentum for BPJS Employment to strengthen relations with the participants. This time, by carrying the theme "Easibility of Service, Our Priority", BPJS Ketenagakerjaan further affirms its commitment to providing modern and accessible services to all participants.

On this special day, the BPJS Employment Supervisory Board H. Yayat Syarify Hidayat went directly to the Jakarta Salemba Branch Office to greet and serve participants, as well as ensure that all have felt the ease of service provided by BPJS Ketenagakerjaan.

"First of all, I wish all BPJS Employment participants a happy national customer day. Today we are here closer to the participants to ensure that they can really feel the ease of service we provide. In addition, we also want to hear input from participants so that in the future BPJS Ketenagakerjaan services will be more perfect and according to their needs," said Yayat, in his statement, Tuesday, September 5.

On this occasion Yayat explained that to answer the needs of participants regarding information services, registration and payment of contributions, to claims of benefits, BPJS Ketenagakerjaan continues to simplify and optimize physical and digital services.

More fully, he said, currently all BPJS Employment branch offices come with the concept of a new service room that is more comfortable and warm, and disability-friendly. In addition, the BPJS Ketenagakerjaan digital sector already has a Physical Contactless Service channel (Asik Airport) and the Jamsostek Mobile (JMO) Application, which is now the favorite of the participants because it has various features that can be accessed when and anywhere.

"Until the first semester of 2023, we have paid 2 million claims with a benefit value of IDR 25.5 trillion. The number of claims increased 16 percent from the previous year, and for the nominal payment the benefits increased by 3 percent. Overall, our assurance rate also reached 99.88 percent, this proves that participants are more easily accessing BPJS Ketenagakerjaan services," added Yayat.

On this occasion, the benefits of the Death and Work Accident Security Program were also handed over to Ary Merdian Hernawan's parents as the heirs of the participants who died with a total of 298,361,702 rupiah.

In addition, the Harpelnas this time was also used to visit BPJS Ketenagakerjaan participants who received the benefits of the RTW Work Accident Insurance Program (Return to Work) at the Jakarta Workers Hospital. RTW is a work accident guarantee program that aims to make workers who have work accidents or diseases due to work can return to work and do not feel inferior.

"This is proof that the state is here to ensure that all workers and their families can work safely and live a prosperous life. Although they cannot replace the presence of loved ones, we hope that the benefits provided by BPJS Ketenagakerjaan can help families continue their lives properly and anxiously," Yayat explained.

At the same time closing his visit, Yayat invited all participants to always ensure that themselves and those closest to them were protected by the employment social security program so that they could work hard, Free of Gold. His party also ensures that BPJS Ketenagakerjaan is always ready to serve participants with excellent and wholeheartedly.

"Once again, happy National Customer Day in 2023, hopefully with the various facilities of service we provide, the relationship between participants will be closer to BPJS Employment and lead to high self-awareness to ensure that themselves and all those closest to them are protected by employment social security," Yayat concluded.

A similar activity was also carried out by Haryani Rotua Melasari, Head of the BPJAMSOSTEK Jakarta Cilincing Branch Office. He and all his staff greeted and served the participants who wanted to take care of the benefits of the employment social security program.

According to Haryani, all activities devoted to the customers' day can build closeness between BPJAMSOSTEK and the participants who generally come to collect funds for the Old Age Security (JHT) program.

In this activity, he appealed to participants who have taken funds for their JHT program to ensure that they return to themselves and their families, to independently register themselves as BPU participants (Not Wage Recipients) for the employment social security program.

"By re-registered as BPU participants, he and his family are still protected by the BPJS Ketenagakerjaan program and can return to work in the informal sector with a sense of security and calm without anxiety," said Haryani.