JAKARTA - The world's leading global technology service provider, NTT Ltd. officially announced its strategic partnership with Grok, a leading provider of artificial intelligence (AI) software (SaaS) providers.
This collaboration is intended to create new opportunities and enhance experiences across the network through AI and machine learning.
Internal data shows that a number of early clients who have adopted it have experienced a reduction in manual intervention activity by up to 90 percent, an increase in incident identification speed by 50 percent, and repair times being 50 percent faster.
"Technology and operational procedures have undergone many fundamental changes, but the only constant is how important networks are to businesses. Our clients cannot operate without their networks," said Amit Dhingra, Executive Vice President Network Services NTT Ltd. VOI, Tuesday, May 24.
By combining NTT's artificial intelligence-based network applications, and anomaly detection via Grok's AI-powered and machine learning platform, it gives clients a faster process for adopting the latest operational features for their networks.
Touchless learning capabilities and real-time analysis of performance data in network behavior provide clients with faster solutions, plus AI technology delivers exponential benefits to overall network performance.
The ever-increasing demand for connectivity is challenging legacy systems and driving the need for smarter and innovative networks.
Higher levels of network health and an outstanding client experience are increasingly critical to modernizing business operations and supporting digital transformation strategies in the cloud, hybrid work systems, IoT, and other technology deployments.
NTT's network services are designed to provide the best level of operational management with leading-edge capabilities, for which we were recently recognized as Leader for Network Services by Gartner.
"Our partnership with Grok is part of a series of ongoing investments that differentiate NTT's services and provide the right network for our clients' businesses," he continued.
Grok Chief Executive Officer (CEO) and Founder Casey Kindiger said that NTT is one of the leading managed service providers driving innovation through the latest advances in reliable AI technology and service levels that match their customers' expectations.
"We are pleased that NTT chose Grok AIOps as the primary platform to drive their AI strategy. We hope that with this partnership we can proactively assist NTT clients in managing critical infrastructure and providing exceptional customer experiences," said Casey.
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