Passenger Traffic Increases 6 Percent, Here's InJourney's Move To Ensure Airport Readiness Ahead Of Nataru

Flight (photo: dock. Antara)

JAKARTA - PT Angkasa Pura Indonesia or InJourney Airports ensures the readiness of all airports under its management in welcoming the 2024 Christmas and 2025 New Year (Nataru) holidays. InJourney ensures that all human resources and infrastructure at the airport can support the smooth running of community activities that will celebrate the Nataru holiday.

InJourney President Director Maya Watono said the number of passenger traffic inJourney Airports during the Nataru period at 37 airports was projected to increase by 6 percent compared to last year. In order to welcome Nataru, InJourney carried out a transformation in the airport sector.

"The airport as the face of the nation is a place visited for the first and last by tourists, of which there are 150 million passengers per year through the airport that we manage. For this reason, this transformation is very much needed to provide better and optimal service in the future to the people of Indonesia," said Maya in a written statement, Saturday, December 21.

Maya explained that the transformation program launched by InJourney was carried out fundamentally by covering aspects of premises, processes and people. This transformation starts from two major airports, namely Soekarno Hatta International Airport and I Gusti Ngurah Rai Bali.

The two airports were the busiest during the Nataru period. It is estimated that Tangerang Soekarno-Hatta Airport has increased the number of passengers to reach 3.05 million or about 7 percent from the previous 2.85 million passengers.

Meanwhile, Bali's I Gusti Ngurah Rai Airport with 1.39 million passengers, an increase of about 7 percent from the previous 1.27 million passengers.

In terms of premises, InJourney improves the quality of airport infrastructure focusing on customer experience, such as terminal beautification, implementation of CT & ATRS XRAY. This aims to increase service speed and optimize air temperature.

In the process aspect, InJourney improves ecosystem-based airport operations with driven decision increasing data. Meanwhile, in terms of people, they are carried out with value, attitude, mindset and customer-based competencies based on global standards.

Maya explained that one of the programs of transformation is the beautification or increased aesthetics of passenger terminals, both in the interior and exterior areas, including rearranging of park areas and green areas that carry the concept of Indonesian cultural nuances combined with technology.

In line with this beautification, airplane passengers and visitors can already see and feel significant aesthetic changes at Terminal 3 of Soekarno-Hatta Airport.

Area check-in Terminal 3 now features various ornaments of green plants and plants supported by the best lighting. This organization can be seen along the commercial tenant facade and island counter check-in.

In order to complete the beautification, the check-in area of Terminal 3 is supported by the implementation of technology through a self-baggage drop facility which allows airplane passengers to independently and quickly process suitcases, bags or luggage recorded to be put in the trunk of the aircraft.

The entrance to the departure of domestic and international flights is now also equipped with a garden landscape, thus giving a comfortable and shady impression inside Terminal 3.

Then, the wall in the baggage collection area is equipped with a vertical garden. Meanwhile, the location of the conveyor belt is equipped with green plants to make the impression of a mini forest.

In the baggage claim area of international arrivals, there are also large LEDs that display natural and cultural videos of Indonesia. As for areas outside Terminal 3, there is a rearrangement of parks and green areas.

"It is hoped that with this transformation, we can optimize public services at the peak season. Of course, this initiative can be carried out well thanks to the synergy and support from various parties, including the Ministry of SOEs, the Ministry of Transportation and all supporting parties," he said.

Meanwhile, InJourney Airports President Director Faik Fahmi explained that his party had been prepared to deal with the increase in the movement of passengers and planes in Nataru this year.

One of them is by establishing posts at 37 airports under InJourney Airport, with operational activation operating hour arrangements carried out for 19 days from 18 December 2024 to 5 January 2025.

All airports will also be on standby for 24 hours during the Nataru holiday period. The InJourney Airports Command Post also deployed nearly 16 thousand personnel, to be precise 15,939 personnel to ensure smooth passenger travel activities during the Naru period.

In addition to operational officers, InJourney Airport places several touch points, including 10,936 operational officers, 336 customer service personnel, 3,877 facilities care personnel, 724 trolleys, and 879 maintenance personnel.

Efforts to add at some of these touch points are expected to be served properly in the peak season of all passengers.

InJourney Airports also has technology infrastructure and procedures to ensure reliable airport management (Airports Management) during the Nataru busy period, namely the Airport Operation Control Center (AOCC) as a forum for the centralized collaboration of all stakeholders.

Then, the Terminal Operation Center (TOC) as an information and command center in the airport terminal area. There is also a traffic-based airport management system or Management Operation based on Traffic (MOT).